S
shakehandsman
Guest
[15]
After reading the Audi website and various Audi press releases, telling me how great sulphur free fuel would be for an FSI Audi A2 I decided to see if i could buy it anywhere.
The site says it is being rolled out across the uk during 2003, so i phoned Audi custome services to see which companies supplied it. They told me of three companies and i phoned each of them to see when it was coming to my area.
I spent a great deal of time tring to find info from these companies (total, Shell and BP) even ending up speaking to managment at one of the firms.
Basically only one of the 3 had ever sold sulphur free fuel and that was a quick trial only in Edinburgh which had ended.
Obviously I was dissapointed so I phoned customer services so no more Audi customers were misinformed, and so they could fix their site. They weren't the slightest bit interested though they were at least polite.
I tried phoning again later hoping to find someone who knew more about the issue, and got through to the guy who was obviously the designated fuels expert in customer servcies. He was incredibly rude, refused to acknowledge that sulphur free fuel was what i needed, and as the call progressed he resorted to shouting SHELL OPTIMAX! whenever i ever said anything
I then emailed audi to express my dissapointment, they sort of apologised but refused to admit ever saying anything about sulphur free fuel.
Eventually i got a reply from the idiot who was so abusive. I sent him the urls from the Audi site and he refused to apologise but acknowledged what was on the site. He then did some "reserach" for me and told me sulphur free fuel was being introduced "this week" in Edinburgh for a trial!!! This trial actually took place not this week but in february , and the trial has long since finished (the associated press had the wrods "this week in it, but he forgot to read the date). [26]
He admitted that the statement "the new, environmentally friendly sulphur-free petrol is phased in across the UK in 2003" was wrong. He then stated that "I genuinely believe that Audi (UK) has acted
with the best interests of our customers and have provided information that may assist them now and in the future"
Quite frankly Audi customer services are a joke. I thought i'd pass on some useful info to them and in return i get a total lack of interest, rudeness, and just plain stupidity.
I really feel i should complain about this guy, but i can't really be bothered anymore. Sorry for such a long post but i wouldn't expect such nonsense from McDonalds let alone Audi.
rant over
After reading the Audi website and various Audi press releases, telling me how great sulphur free fuel would be for an FSI Audi A2 I decided to see if i could buy it anywhere.
The site says it is being rolled out across the uk during 2003, so i phoned Audi custome services to see which companies supplied it. They told me of three companies and i phoned each of them to see when it was coming to my area.
I spent a great deal of time tring to find info from these companies (total, Shell and BP) even ending up speaking to managment at one of the firms.
Basically only one of the 3 had ever sold sulphur free fuel and that was a quick trial only in Edinburgh which had ended.
Obviously I was dissapointed so I phoned customer services so no more Audi customers were misinformed, and so they could fix their site. They weren't the slightest bit interested though they were at least polite.
I tried phoning again later hoping to find someone who knew more about the issue, and got through to the guy who was obviously the designated fuels expert in customer servcies. He was incredibly rude, refused to acknowledge that sulphur free fuel was what i needed, and as the call progressed he resorted to shouting SHELL OPTIMAX! whenever i ever said anything
I then emailed audi to express my dissapointment, they sort of apologised but refused to admit ever saying anything about sulphur free fuel.
Eventually i got a reply from the idiot who was so abusive. I sent him the urls from the Audi site and he refused to apologise but acknowledged what was on the site. He then did some "reserach" for me and told me sulphur free fuel was being introduced "this week" in Edinburgh for a trial!!! This trial actually took place not this week but in february , and the trial has long since finished (the associated press had the wrods "this week in it, but he forgot to read the date). [26]
He admitted that the statement "the new, environmentally friendly sulphur-free petrol is phased in across the UK in 2003" was wrong. He then stated that "I genuinely believe that Audi (UK) has acted
with the best interests of our customers and have provided information that may assist them now and in the future"
Quite frankly Audi customer services are a joke. I thought i'd pass on some useful info to them and in return i get a total lack of interest, rudeness, and just plain stupidity.
I really feel i should complain about this guy, but i can't really be bothered anymore. Sorry for such a long post but i wouldn't expect such nonsense from McDonalds let alone Audi.
rant over