Just got our A2 serviced at Coulsdon Audi in Surrey this week. This is our frist service on the A2 since acquiring it last year, and also our first experience with an Audi dealer. We opted for a 'while you wait' service on this occassion.
Car came back all clear with two recommendations, the 1st was a brake fluid change (special offer at £49) and 2nd was a report that the tip of the engine oil dipstick had broken off. They proivded a fixed price quote of £74.85 to replace the broken dipstick including 'a may also need to retrieve broken part from tube'. Total price of service came to £98.99.
As we were really pushed for time, we rebooked the car to go back in today for brake fluid change and dipstick replacement. Coulsdon Audi offered to collect the car from our home to save us a trip down to them and hanging around for an estimated 2 hour wait while they work on the car. Having researched the broken dipstick on A2OC we were abit concerned about being taken for a ride with the £75 offer to replace the dipstick including a 'maybe retrieval service'. We queried this and we were told that this labor charge will only be charged if the bit is actually stuck in the tube thus requiring the tube to be removed from the engine to allow the broken part to be retreived manually.
Car was collected from us promptly this morning around 8.30am and was returned after lunch including a FOC car wash. Total charge for brake fluid change (4 litres) and new dipstick came to £56.28. Much less then what we had budgeted for or expected! Apparently the broken bit had dropped into the engine sump so there was no need to remove the tube to retreive the broken bit. Also apparently one of the bleed nipple was blocked requiring the nipple to be removed foc. We were godsmacked that they never charged us extra labour for replacing the dipstick or removing the blocked bleed nipple.
All in all very pleased with our experience with Coulsdon Audi - they were very professional, pleasant and explained all our queries to our satisfaction (including referring one query to the workshop technician for clarification). We were also very supprised that they did the additional work FOC. The Audi brake fluid looks good value at £2.30 a unit (litre?). Being acustomed to Mercedes dealerships where they charge for every extra bit regardless how small, this is very good value not to mention a very good experience. Well done to Coulsdon Audi, 10 out of 10, and we will certainly be using them again for the next service.
Car came back all clear with two recommendations, the 1st was a brake fluid change (special offer at £49) and 2nd was a report that the tip of the engine oil dipstick had broken off. They proivded a fixed price quote of £74.85 to replace the broken dipstick including 'a may also need to retrieve broken part from tube'. Total price of service came to £98.99.
As we were really pushed for time, we rebooked the car to go back in today for brake fluid change and dipstick replacement. Coulsdon Audi offered to collect the car from our home to save us a trip down to them and hanging around for an estimated 2 hour wait while they work on the car. Having researched the broken dipstick on A2OC we were abit concerned about being taken for a ride with the £75 offer to replace the dipstick including a 'maybe retrieval service'. We queried this and we were told that this labor charge will only be charged if the bit is actually stuck in the tube thus requiring the tube to be removed from the engine to allow the broken part to be retreived manually.
Car was collected from us promptly this morning around 8.30am and was returned after lunch including a FOC car wash. Total charge for brake fluid change (4 litres) and new dipstick came to £56.28. Much less then what we had budgeted for or expected! Apparently the broken bit had dropped into the engine sump so there was no need to remove the tube to retreive the broken bit. Also apparently one of the bleed nipple was blocked requiring the nipple to be removed foc. We were godsmacked that they never charged us extra labour for replacing the dipstick or removing the blocked bleed nipple.
All in all very pleased with our experience with Coulsdon Audi - they were very professional, pleasant and explained all our queries to our satisfaction (including referring one query to the workshop technician for clarification). We were also very supprised that they did the additional work FOC. The Audi brake fluid looks good value at £2.30 a unit (litre?). Being acustomed to Mercedes dealerships where they charge for every extra bit regardless how small, this is very good value not to mention a very good experience. Well done to Coulsdon Audi, 10 out of 10, and we will certainly be using them again for the next service.