Corrosion / rust

steveb

A2OC Donor
Stick to your guns on this. Other members have had a full warranty repair on this exact issue as David states so challenge before you pay anything. I'll pm you details of an Audi garage that has processed a 100% repair. I have vested interest in supporting this as I intend to claim on this myself.
Thanks that will be great.
 

John L

A2OC Donor
I have had my car assessed and they are offering 70% as they say it is an edge rust and the car is more than 7 years old.
Notwithstanding the fact that it is aluminium and consequently not rust the description seems strange if it is not on the "action" edge of a door. I feel an edge under a plastic cover can not reasonably be described as an edge for this purpose.
Does ayone have a diagram of the door? Is there a weld there or is it machined/folded in one piece?
The delaers in Norway talk of being "fair" rather than worrying about the stated terms.
I may take the offer for the 70% warranty as it would be less than £150 for the repair and the costs of persuing other options would outweigh this. They claimed that no where in Europe would cover this for 100%.
Maybe if we could prepare some details of vehicle reg/VIN/some identification to cite we may all make more progess?

John
 

murdo

Admin Team
I think these statements from the dealers is all flannel really to reduce liability. I think we should follow Tristan's example, refuse the 70% (if you can be bothered with the hassle) and state that a full warranty repair is required or the 12 year warranty is not being fulfilled. This isn't edge damage or rust, its aluminium oxidation below a rubber seal isn't it? Either way its damage from the 'inside out' which should be covered without question. I think tris101 also requested written clarification from audi giving the exact reason they would not cover a full repair - at this stage ( or within a few weeks) a full repair was sanctioned.

All said, this is not uncommon fault, and we have evidence of full warranty repairs for it. You can't have subjective decision making which results in different rules depending on the fuss you make. That's not fair.
 

steveb

A2OC Donor
Managed to speak to customer service chap at Audi uk today, bodywork claims are looked at on a case by case basis, so one car might get the repair another might not. He is looking into my case and will get back to me by early next week. I think the more people contact them with this issue the greater chance we will have of getting the repair for free.
 

murdo

Admin Team
Managed to speak to customer service chap at Audi uk today, bodywork claims are looked at on a case by case basis, so one car might get the repair another might not. He is looking into my case and will get back to me by early next week. I think the more people contact them with this issue the greater chance we will have of getting the repair for free.
I'm off Thursday and Friday so will register my claim with Glasgow Audi
 
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timmus

A2OC Donor
I'm off Thursday and Friday so will register my claim with Glasgow Audi
How will you approach it, Murdo. I need to pop to Lake District Audi tomorrow to buy some parts, so I should finally raise this with them. Given the mixed success that members have had, do you have a ploy?

Tom
 
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murdo

Admin Team
Friendly and assertive. I know its a common fault, previous full warranty repairs are on record. Our car Is 8.5 year old with full documented history which I'll take with me, and paint is original. Car is pretty mint anyway but will present it newly valeted. Will state what I want, and ask for other 3 doors to be assessed for any deterioration under the rubbers which I'll want sorted too. The cars a keeper so I will be happy to apply a bit of persuasion if there is any wriggling. I think the strategy of challenging the terms of the warranty and requesting written explanation of reason for only offering a part repair is a good idea.

But that's worst scenario - going to approach it positively and hope for a good result without any fuss. Wish me luck :)
 

murdo

Admin Team
Booked in for an assessment tomorrow morning. I've sticky'd this thread for reference in the future and will let you know how I get on.

Also note I have merged all the experience I can find on this subject into this thread so we have a single reference point.
 
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murdo

Admin Team
Update: Just back from Glasgow Audi ( according to their signage its the only aluminium approved Audi repairer in Scotland which I didnt know)

I'm told that having not seen one in nearly a year - they have 2 x A2's in being worked on. A 54 plate TDi90 ( nice example in silver with MFSW) was waiting to be picked up by the 'owned since new' customer. Interstingly, this one was getting the door cracking repaired under warranty - the assessor was well versed in this; so contrary to some experience - this campaign is still being honoured; I will update the 'Aluminium Fatigue' thread accordingly.

As to my experience today, I was very happy, well treated and the assessor who has dealt with me/my old A3 before was very professional. A warranty claim is being submitted and I should hear within 48 hours what the response from Audi is.

Good news so far is that the paint on Ada is all verified as original; I took the service history ( about half Audi and half indy) with me and this was not scrutinised. As to how I approached this; I did not mention the A2OC; but stated I was aware that this blistering on the doors is not uncommon and other claims have been honoured in full or a partial 70% funded repair offered. I asked for clarity on this with my claim, and I would be seeking a fullly funded repair under the 12 year warranty.
The assessor ( quite rightly) stated he would not comment on this as it wasn't his decision; he would record the facts; take photos and submit the claim.

I also ensured that the car was presented in clean well looked after condition which I believe helps!

The assessor checked the whole car over and there is also evidence of the blistering starting on the offside rear door - so the claim is for both offside doors.
 
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murdo

Admin Team
offer update

Glasgow Audi phoned this morning. Audi uk offering 70% of the repair which I will reject in writing asking for a formal response detailing the rationale for this decision and the policy terms which apply. Will update this thread as I go.
 

timmus

A2OC Donor
Glasgow Audi phoned this morning. Audi uk offering 70% of the repair which I will reject in writing asking for a formal response detailing the rationale for this decision and the policy terms which apply. Will update this thread as I go.
Thanks Murdo. More ammunition for us all. :)
 

steveb

A2OC Donor
They have come back to me, 70% is the best they will offer i have asked them to put th reasons in writing. The dealership said the could reduce it be 10-15% if i had the car serviced with them at the same time. = same amount of money spent just the car will have had a service with Audi (that it's not due for). Cust. service said that a dealership may do a deal to cover the full cost if you are a regular customer etc. Audi won't pay anymore than 70%
 

murdo

Admin Team
Final update from me on this one. I have 100% of the repair covered but this decision was made on customer loyalty based on the fair list of VAG motors I've owned and had maintained within the group over the years.

Audi are firm that this is a paint reaction to do with the zinc treatment on the panels and isnt perforation thats covered under the 12 year corrosion warranty. Therefore its covered for 3 years. Can't say I am happy with that; but I am sure its technically watertight if you challenged the terms of the warranty.

From my experience here, my advice would be that if you have this issue and you wish it to be sorted; you should get the 70% good will repair without much fuss, (provided the areas arent previously painted).

Anything over and above that you have some negotiating on your hands and brand loyalty appears key to securing this.

I was advised that if my lasy service had been done within the group it may be looked upon favourably.

Therefore; I'd reckon if you service yourself or use a trusted independant; the net difference in your costs will more than likely outweigh the gap between the 70% customer good will settlement and the full amount; taking into account the franchise labour rates.

I'm happy with the outcome; although I got mildly irked when I was advised that Ada had no record of being serviced by Audi (its actually about 50% main dealer/indy split - but this is due to the private plate and it also comes up as Little Tank for a period as its Mike's old plate); and there was no evidence of my loyalty to Audi!

Due to the above; my house moves and the last 3 Audi's I've had being lease cars - there was no record of the near double figures of VAG automotive products on my driveway in the last decade. Bit odd, but hey ho.

The moral - if you can be bothered with a bit of negotiating; have had your car serviced by Audi, or can prove brand loyalty - I think they will be very accomodating with you.

If your car hasnt seen an Audi garage since it rolled off the forecourt - I think 70% is your maximum contribution; so you are talking ~ £200 customer liability. If you have these bubbling areas and intend keeping the car a long time - they can only get worse!

It's worth noting that I found Audi Customer Services very helpful, courteous and professional throughout.

Audi have records that I'm a member of this forum too! I think this will be linked to my hinge cracking claim when I quoted the club and the campaign code. As stated previously, I deliberately kept away from discussion about the forum in this instance. The advisor mentioned it 'in conversation' today. Thank you Darren!! :)

Hope this helps anyone now or in the future experiencing this problem with their A2.
 
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steveb

A2OC Donor
I had a letter confirming this from Audi today. At least we now know why some are 100% funded and some not.

The reason they say it's not covered
"
The warranty only applies to corrosion from the inner surface of the panel, corroding through the panel itself, This type of corrosion is identified by the panel corroding completely before any visual evidence of the issue is present.
 
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murdo

Admin Team
Got our car back this morning and the 2 offside doors have been refinished. Theyve put some waxy stuff under the rubbers which seems a good idea and hopefully prevent any oxidation in the future.

Very happy with the job and Glasgow Audi most professional throughout - a few wee dents repaired for me while they were at it for the princely sum of £40 so I'm chuffed.

Ada's good as new again - ah well nearly!:eek:
 

timmus

A2OC Donor
Excellent news, Murdo.

I've been in contact with Lake District Audi about this and they're happy to look at the issue when I get my car back from Stealth. I hope they prove to be as thorough as Glasgow Audi.

Tom
 
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