quote:Originally posted by Shaf
Steve, it's probably a bit of both. I imagine a good proportion of Audi service centre customers are company car drivers. At the end of the day they probably aren't concerned as long as there is an explanation when they report a fault. This probably gets interpreted as gullibility by the dealer hence the number of dodgy answers/apparent explanations. I'm sure though half the time they don't know what they are talking about.
To people in the know, we are enthusiasts after all, these explanations are laughable, that's why I suggested getting them all collated, just for entertainment value at the very least.
Shaf, maybe, but that doesn't change a dishounest answer into an honest one.
I am a company driver myself and when I drove vauxhall (and I wasn't a Vauxhall enthousiast) I still got annoyed at the stupid answers and the arrogant attitude of the dealer.
My Audi salesguy was different. He told me that to him it was very simple, I bought an A2, and he would like my next car to be an A3, perhabs even an A4. And while my career would proceed he would like to sell me a fitting Audi. When I would retire he would like to sell my a A8. I couldn't agree with him more, perhabs I would like the A8 somewhat sooner.
To accomplish this he had to keep me happy as a customer and keep me connected with him. So he would greet me when I came in for maintenance (he even remembered my wifes name) and he would invite me to new car introductions.
It worked, cause I really felt treated like a valuable customer.
But now he is gone, and the new guy is not like him. So my appreciation is started to slip.
Pity, cause sometimes it's so simple to please a customer. Just listen to them, pay some attention and give them a free Audi cap and you're doing more then a dozen ads.
Dennis de Held
Amulet Red 1.4 Tdi