Here's the Audi customer service statement from their website:
'Excellence Each and Every time
From the Auto Union grand prix triumphs of the 1930s to the Le Mans-winning R8 and the award-winning TT, Audi has become a byword for technical brilliance and innovative design.
Couple such engineering prowess with a commitment to the highest levels of customer service and the result is excellence. Not only on the race track and the road, but where it is so often overlooked – at the personal interface.
Whether you are planning on buying a new car or booking your current Audi in for a service, the experience is certain to be first-rate.
Commitment - consistent opening hours
TestDrive - we will provide you with a test drive
Promise - to keep you informed about your delivery
Deliver - new car dropped off either at home or at work
Courtesy - we will keep you mobile with a courtesy car
Attentive - we ask you permission before we carry out work on your car
Protocol - service bookings in 5 or 10 days depending on courtesy car requirements
Standards - our courtesy cars are fuelled and insured
Trust - there are no hidden charges
Consistency - training means standards are maintained
Responsibility - we name the technicians who work on your car
Dedication - wash and vacuum during service
Assurance - that your complaints will be handled properly
Enthusiastic - quotes are given within 1 working day
Conscientious - environmental issues
Thoughtful - full tank with your new car'
Anyone care to share any comments on dealers where this has been exceeded to their surprise or otherwise?
My dealer is 'Reg Vardy Audi in Leicester'. I would say that based from my personal experiences only they met and often exceeded all the above apart from three in the dealings I have had with them up until now....
Commitment: I have been there at 11:15 on a Sunday morning to find it shut, yet no notice to say why when they are advertised as opening from earlier and having been there previously at 11am and it be open.
Promise: I NEVER had a call to keep me up to date on my A2 order progress, I constantly had to enquire (but that is perhaps why they never called me as I always beat them to it?).
Protocol: Usually about 3 weeks wait for a service, albeit with a courtesy car.
Overall my A4 buying experience was VERY good back in '98, very nice guy who was well informed about the car and courteous, kept me up to date with frequent calls and handled my late requests well. The car even came with headlight protectors, diamond something bodywork protector and a few other little goodies I hadn't asked for.
My A2 experience was not exactly slick, one-way phone calls, but they gave me a good discount and got the car on the day they promised. I asked for mudflaps which were not present and they finally got me a replacement wiper after 3 attempts. I found the staff courteous in the majority, but ill informed about the car in terms of in-depth knowledge about options, issues and features.
Overall, I would still buy from them again, but my stance has softened from my pre-A2 purchase stance of 'definitely buy from them again'. They somehow 'managed' to get me free insurance which I was quite pleased about [24]
I just remembered, they also sorted me out with a personalised plate and transferreed it to the car.
[img=left]http://homepage.ntlworld.com/adriancharles/a2ade.gif[/img=left]Ade
UK Owners Page 24
My Home Page
Mail me
Audi A2 1.4SE (2003): Azure Blue
Build Wk40/2002
Factory fit: OpenSky
Climate
Driver Information System
Acoustic Parking
Lumbar Adjustment
Retrofit: Rear Cup Holder
2003 Wiper
Rear Door Blinds
Centre Tray
Elasticated Belt
Grille Strips
'Excellence Each and Every time
From the Auto Union grand prix triumphs of the 1930s to the Le Mans-winning R8 and the award-winning TT, Audi has become a byword for technical brilliance and innovative design.
Couple such engineering prowess with a commitment to the highest levels of customer service and the result is excellence. Not only on the race track and the road, but where it is so often overlooked – at the personal interface.
Whether you are planning on buying a new car or booking your current Audi in for a service, the experience is certain to be first-rate.
Commitment - consistent opening hours
TestDrive - we will provide you with a test drive
Promise - to keep you informed about your delivery
Deliver - new car dropped off either at home or at work
Courtesy - we will keep you mobile with a courtesy car
Attentive - we ask you permission before we carry out work on your car
Protocol - service bookings in 5 or 10 days depending on courtesy car requirements
Standards - our courtesy cars are fuelled and insured
Trust - there are no hidden charges
Consistency - training means standards are maintained
Responsibility - we name the technicians who work on your car
Dedication - wash and vacuum during service
Assurance - that your complaints will be handled properly
Enthusiastic - quotes are given within 1 working day
Conscientious - environmental issues
Thoughtful - full tank with your new car'
Anyone care to share any comments on dealers where this has been exceeded to their surprise or otherwise?
My dealer is 'Reg Vardy Audi in Leicester'. I would say that based from my personal experiences only they met and often exceeded all the above apart from three in the dealings I have had with them up until now....
Commitment: I have been there at 11:15 on a Sunday morning to find it shut, yet no notice to say why when they are advertised as opening from earlier and having been there previously at 11am and it be open.
Promise: I NEVER had a call to keep me up to date on my A2 order progress, I constantly had to enquire (but that is perhaps why they never called me as I always beat them to it?).
Protocol: Usually about 3 weeks wait for a service, albeit with a courtesy car.
Overall my A4 buying experience was VERY good back in '98, very nice guy who was well informed about the car and courteous, kept me up to date with frequent calls and handled my late requests well. The car even came with headlight protectors, diamond something bodywork protector and a few other little goodies I hadn't asked for.
My A2 experience was not exactly slick, one-way phone calls, but they gave me a good discount and got the car on the day they promised. I asked for mudflaps which were not present and they finally got me a replacement wiper after 3 attempts. I found the staff courteous in the majority, but ill informed about the car in terms of in-depth knowledge about options, issues and features.
Overall, I would still buy from them again, but my stance has softened from my pre-A2 purchase stance of 'definitely buy from them again'. They somehow 'managed' to get me free insurance which I was quite pleased about [24]
I just remembered, they also sorted me out with a personalised plate and transferreed it to the car.
[img=left]http://homepage.ntlworld.com/adriancharles/a2ade.gif[/img=left]Ade
UK Owners Page 24
My Home Page
Mail meAudi A2 1.4SE (2003): Azure Blue
Factory fit: OpenSky
Retrofit: Rear Cup Holder
