Martin,
I don’t mind telling you that when I went back to the dealer I had previously discussed with my wife that if I was greeted by 1% of any nonsense in failing to address the issue I would ask them to get out their cheque book. This did not happen, however the situation is hardly 100% finalised.
We can of course all make whatever threats we like, but barring a ridiculous example any dealer or supplier has the legal right to attempt to put right a complaint. Obviously if the end result is not successful then that’s the time that the customer is entitled to reject the goods – although it has to be said that this must legally be done within 7 days.
I am of course today writing to the dealer to officially register the complaint, but as you rightly observe I would not have the stamina to go through ordering another new car. That said I now only have a few specks over the car, and already the dealer is trying to organise something about this (making use of “Clay Magic”) – so I do not feel justified at this point in time to demand anything. Do remember I drove an A2 for 9 months with a crappy gearbox and clutch, and that I found far more disturbing and dangerous than paintwork which I believe can be safely rectified with a bit more effort. Moreover I had to fight with Whitehouse Audi & Audi UK over the gearbox/clutch, but I have not as yet had to argue with the VW dealer. Anyway, apart from being moderately patient I guess my weakness is that I give anyone a sporting chance.
Regards
John Disdale