In my experience the parts guys are some of the most helpful people working at Audi.
I got a bodykit from there that was missing important parts to fit it (they were meant to be in the bags but when checked at home they were missing). I called to inform them that they were missing, I was told to write to the business manager. I wrote to the business manager who didnt bother to respond (I sent the letter recorded) It took me 4 months of calling around and waiting to get the parts who Doncaster Audi chased up and got for me at a cost of £40.
So I unfortunately dont have a particularly good experience of dealing with Manchester .
I know some of the background to your case and I sympathise with you.
However, I deal with these guys a couple of times a week on average and I can only speak as I find.
Cheers,
Mike
It's now four years since this comment was made and Richard is still there, he is excellent.In my experience the parts guys are some of the most helpful people working at Audi. Although they are obviously in short supply as they never seem to stick around very long.
Cheers
Jonathan