Long post - Baulking Gearbox now fixed - interesting dealer experience
As I mentioned above the local (Taunton) Audi centre diagnosed a new gearbox for my problem, as far as I can tell without doing anything more than driving me to pick up my wife's car. I asked if the car was "OK to drive" as I didn't want to be accused of creating a subsequent problem. "As long as you don't drive it too far", I was told. Hmm. I despaired quietly and took the car back. They told me to call Audi Assistance if I was ever concerned, and they would recover me and the car. How reassuring.
They said that they would order a gearbox, and would call me to arrange fitting when it arrived. It would be under warranty, and would take two days, for which they would provide me a courtesy car.
Over the ensuing 8 weeks, I called three times to enquire about the delivery of the gearbox, and each time I was told that they would check, that the parts man was busy, and that they would call me back asap. Each time, they took my contact details (which they already had).
Two weeks ago, I couldn't select a gear at all with the engine running (a clutch problem if ever there was one!), so I stopped the engine, selected second gear, started the engine, and drove the car to the dealer. In my opinion, the car was now dangerous to drive. I asked my 10 year old son to take all his school bags out of the car, and place them on the forecourt, next to my bags, and I went in to explain that I was no longer happy to drive the car.
"Ah ... we haven't called you back, have we?" said the service receptionist, nervously. "The thing is, I don't have any courtesy cars ... perhaps you could drive off, and call out Audi Assistance. They will recover you home, and provide a hire car".
I explained that I wasn't planning on driving the car anywhere, and that I would rather they call me a taxi to take me home. (I am fortunate to have an alternative car).
Eventually, after the receptionist talking to the manager (sorry, dealer principal!), I was provided with a petrol A2 from the sales forecourt to drive (as it happened until my car was fixed).
Three days later, I was called to say my car was repaired, and was ready for collection. I went to collect, and asked what had been the issue with the gearbox. "No, it was the clutch", I was told. No sh1t! The dual mass flywheel and clutch assembly had basically disintegrated. Amazing how accurately one can diagnose when one actually takes a look.
As a footnote, a friend of mine has a VW Polo with the 1.4TDI (75bhp) engine, and has had exactly the same problem with the dual mass flywheel disintegrating.
So if you get the baulking, get a look at the clutch quick, before it implodes like mine did. Mine was under warranty, but I bet there is collateral damage to the gearbox as yet undiscovered. Hmm.
The dealer also mentioned that all my 17" wheels were buckled on the "Advisory" section of the service invoice. I must go and ask what I am supposed to do with that piece of information. The invoice states that my car (A2 TDI 90 Sport) is an A3 1.6 SE petrol. It's clearly logged incorrectly on the system. Great for the history file! I asked if they could change it and reprint a copy of the invoice. "No, I'm sorry, we can't change that bit. But we'll cross it out in biro, and put that it's an A2".
Hmm. 23 years in IT tells me that it should be possible to change it, but ho hum. I got them to sign the correction, and stamp it with their little dealer stamp.
All in all, not the best dealer experience. For an outfit that charges £100 per hour, I'd expect them to be able to call me when they say, or at least call me back on one of the 4 times they promised. It's a shame, I love Audi products - this in my 6th, including a fabulous RS2 and S3 - but I think their dealer channel sucks.