Some of you out there will remember that I submitted a longish letter to my dealer prior to collecting and paying for my A2. One of the points on the letter was the condensation issue. My dealer (who shall remain nameless - reason will be obvious in a short while) listened to my concerns and handed me a two page document on the subject when I came to collect my car last month.
The letter is a photocopy of an internal Audi memo issued by Audi Product Technical Section in MK. It's entitled AUDI Misting Lamps - Particularly Healamps and is addressed to Service/Workshop/All Customer Facing Staff.
In effect it's a very detailed FAQ list explaining what procedure to take with a customer complaining about their headlamps misting up. At the top is a summary section and I now quote...
"Summary
1. Misting is NORMAL, and has always happened. Current lamp design makes it more noticable
2. Changing undamaged lamps will NOT help. The new lamps will mist in a similar way to the old ones after a short period. Note that warranty will not generally pay for replacement lamps unless there is evidence of damage.
3. Report each customer complaint with a detailed QCR (quality control report??)
4. Check TSH (technical service handbook) for latest information.
5. Audi pride themselves on technology, but cannot defeat the laws of physics!"
The report then goes on to deal with several FAQ's and lists what the dealer should do. Finally it goes on to give some further references in the TSH which seems to indicate that this is a problem with the A2, A3, A4 rear lamps, A8 and TT. The report ends with a plea to dealers to submit properly filled in QCR's as "with very few QCRs, the problem is often perceived to be minor by the factory".
Should anyone out there want the full copy of the letter then I shall try to arrange to have it scanned if there is sufficient interest. There are some real gems in it - anyone been told it's all due to parking too close to trees?
By the way - mine are fine after 745 miles. Fingers crossed.....and I've just recently chopped down all the trees in my front garden!
Take Care
Kit
Dolphin Grey 1.6 FSI SE with Red Leather, ECC, DIS & Symphony 6 CD