I spoke to Rinner a month ago, there seemed to be no problem. As long as it really proved to be a failure covered by the warranty, which I had no doubt about. Intended to schedule the job done in July, just wanted to check a couple of options first. Called the largest dealer in Hamburg, as it is much closer. Not very easy, if not full service history at Audi, no chance.
Then I visited my local dealer, just 5 minutes away. Didn't have any expectations, but needed to hear them say "we'll do it, no problem, it's gonna cost you £3000".
Well, they didn't. I told them I checked with Germany and that they covered it under warranty there. He checks the computer and sais: "That's correct, we have you covered. As long as it isn't the motor or the glass itself. We'll schedule a time for you so we can check it out, and determine what parts we need." I was blown away. Told him the car didn't have a perfect Audi dealership service record, and that I would be happy to let them perform the service first if neccessary. That was no issue: "The Germans are very conserned about that, we don't follow that policy here" was the answer. "And you are not due for service any soon, so no need to do that now". *Speachless*
Inspection made them conclude what I already knew; it was the whole frame thingy that needed replacement. They sceduled three days this week for the job, I'll get it back tomorrow. Hopefully now OK (it wasn't their first OSS replacement), and hopefully not with a surprise £3000 bill and a "Warranty, what warranty??" to go. I guess not, the workshop manager and two other employees was clear about the warranty issue, and no money has been mentioned at all. I just don't believe how this happened, it for sure didn't use to be like this. One thing is certain; I'll start using the/this dealerships again from now on!