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daveyjp
Guest
Whilst waiting in my dealership following a warranty repair (see car park) an A2 owner rang asking for a price for a headlamp bulb change. Total cost was £40. Bulb was just short of £10 rest was labour. A discussion ensued which obviously began "HOW MUCH"! Service manager then explained the procedure and it was costed at 20 minutes labour at £90 per hour. From conversation it appeared owner was going to try himself (something I am all too aware can be difficult to do). When the call was over I said to the manager that if the owner didn't know what he was doing he would be down to the dealership with the car in bits - the response from the manager was that it wouldn't be the first time. He even had one A2 owner who couldn't get the bonnet back on and drove down with it in the back seat!