official VW Bulletin that they have received this morning. Here it is:
Watchdog
In response to last night's episode of Watchdog, Volkswagen Customer Care Manager Jackie Grao has issued the following information to be relayed to any customer queries:
For general security enquiries, advise that:
Unfortunately, no car is resistant to entry by the criminal. The information provided in your vehicle's handbook does warn about the dangers of leaving valuable objects on display in cars.
If customers are concerned about security of their vehicles, you can advise:
We take vehicle security very seriously. UK vehicle security consultants, regarded by Volkswagen as some of the most experienced in the world, have a direct influence on the design of our security systems.
You can offer reassurance to customers who are concerned about their Golf that:
The current Golf has achieved a 'Best Class' rating in the 'What Car?' Security Test two years running. However, no manufacturer would claim that its vehicles are secure from forced entry by a determined criminal.
If customers want particular information on what Volkswagen are doing about this, you can advise the following:
This is not a fault with the Golf. As soon as Volkswagen and the UK security experts become aware of new methods of forced entry, provision is made to develop measures to resist them. These measures are incorporated into new Volkswagen models as soon as possible.
If customers ask why we do not make them aware of security issues, you can advise the following:
To date is has been our policy not to advise owners when we learn of new criminal methods to defeat vehicles security systems as we feel that this would increase criminal activity rather than reduce it.
Please explain to customers that:
Although manufacturers have suceeded in making vehicles more resistant to being stolen, it must still be assumed that thieves will always have ways of entering vehicles by force.
Sounds like the usually denial to me!!!!
