P
philbrown
Guest
I would welcome the view of anyone regarding whether my dealer is responsible for the following problem with my car. I have an imported A2 1.4 tdi se spec car. I bought it new. It has done 27k. Unfortunately, I only had a 1 year warranty on it (there's a moral here!).
I have only ever had it serviced by HWM Audi in Walton on Thames who I can honestly say is the worst dealer (Audi or otherwise) that I have ever come across. They have serviced it twice at 10k and 20k (for some reason I do not have a long life oil service sensor). They also had my car last year for some crash damage work. There was a dent in the roof on the passenger side beside the A Pillar (between the front and rear passenger doors) and the bumper needed to be replaced because of a rear end shunt. To put things into perspective, they had to remove the roof lining and the front windscreen just to fix the dent in the roof. This is before they've stripped the back end of the car to fit a new bumper. The body work job was a fiasco, with the car having to go back half a dozen times to refit bits of trim that squeeked or had not been put back properly with clips missing. On one occasion, it had to go back because the alarm.central locking did not work properly.
In May this year, my electrics suddenly went very strange. Doors wouldn't open. Cental locking/mirrors and alarm stopped working. Checked the fuses and saw one had blown. This rectified most of the problems accept the front passenger door which remained firmly locked and the alarm still didn't work. I took the car to Audi in Guildford who once getting the door open (£100 later) found a pool of water at the bottom of the door and the wiring loom corroded. This they said was caused by the seals of the loom on either side of the A pillar not being fitted properly (they had been disturbed). Moreover, behind the door they found half the clips missing including the tweeter clip.
Given that my car has only ever been to HWM, I have naturally assumed that they must be responsible. The car would not have been delivered like this nor would one expect a fault like this to occur to a car that was just over 2 years old. They have denied all reponsibility claiming that they have never touched this area of the car even though they worked all around this area. They have said this on the basis of what they wrote down when quoting to rectify the crash damage. Interestingly, they never wrote down that the car came back 6 times having to have other problems that they caused rectified. I have had my insurer back out who says that if it isn't written down that they worked on this area then it is difficult to prove who is to blame. Audi UK are not interested as the car is out of warranty and say that the issue is between me and the dealer. Given that my car was only ever touched by HWM what do you think? Does anyone have any legal expertise. Would I win in court when I can't prove categorically that they caused the fault? How could I ever unless I watched their every move?
Sorry to rant but Audi want £500 to rectify the problem. All opinions welcome.
I have only ever had it serviced by HWM Audi in Walton on Thames who I can honestly say is the worst dealer (Audi or otherwise) that I have ever come across. They have serviced it twice at 10k and 20k (for some reason I do not have a long life oil service sensor). They also had my car last year for some crash damage work. There was a dent in the roof on the passenger side beside the A Pillar (between the front and rear passenger doors) and the bumper needed to be replaced because of a rear end shunt. To put things into perspective, they had to remove the roof lining and the front windscreen just to fix the dent in the roof. This is before they've stripped the back end of the car to fit a new bumper. The body work job was a fiasco, with the car having to go back half a dozen times to refit bits of trim that squeeked or had not been put back properly with clips missing. On one occasion, it had to go back because the alarm.central locking did not work properly.
In May this year, my electrics suddenly went very strange. Doors wouldn't open. Cental locking/mirrors and alarm stopped working. Checked the fuses and saw one had blown. This rectified most of the problems accept the front passenger door which remained firmly locked and the alarm still didn't work. I took the car to Audi in Guildford who once getting the door open (£100 later) found a pool of water at the bottom of the door and the wiring loom corroded. This they said was caused by the seals of the loom on either side of the A pillar not being fitted properly (they had been disturbed). Moreover, behind the door they found half the clips missing including the tweeter clip.
Given that my car has only ever been to HWM, I have naturally assumed that they must be responsible. The car would not have been delivered like this nor would one expect a fault like this to occur to a car that was just over 2 years old. They have denied all reponsibility claiming that they have never touched this area of the car even though they worked all around this area. They have said this on the basis of what they wrote down when quoting to rectify the crash damage. Interestingly, they never wrote down that the car came back 6 times having to have other problems that they caused rectified. I have had my insurer back out who says that if it isn't written down that they worked on this area then it is difficult to prove who is to blame. Audi UK are not interested as the car is out of warranty and say that the issue is between me and the dealer. Given that my car was only ever touched by HWM what do you think? Does anyone have any legal expertise. Would I win in court when I can't prove categorically that they caused the fault? How could I ever unless I watched their every move?
Sorry to rant but Audi want £500 to rectify the problem. All opinions welcome.
