rate your dealer

John

From reading this and the other posts on here you have lived up to the image of a typical Audi dealer over here. For your information they are seen to be a bunch of useless lying b*****ds.

There are two other reasons why I wouldn't use Desert Audi - It is a few thousand miles too far away and you would not have a clue what to do with the car. But then as I said - you fit the image of a typical Audi dealer!

1.4 Petrol Special Edition, Ebony Black, grey leather, heated seats, climate, opensky, five spoke alloys for SWMBO (Replaced a 2002 1.4 Petrol SE) Honda Accord Tourer 2.2 iCDTi for me.
 
I'm off to Las Vegas in Spetember - I'll check them out while I'm there! BTW Bradford Audi provided me with excellent service on my recent purchase.
 
John
How much do you charge for an A2 oil change service? If it is competitive, I'll mail my A2 to you.

Cheers

Steve

Steve - A couple of A2's, then a Corolla, now an Avensis T3-X 2.0 Auto
 
SMITH KNIGHT FAY STOCKPORT
Superb, booked in with loan car A2 90TDI did all requested, including some items I forgot to mention when booking in, car presented clean, they actually called me to say when car was ready. They run a good 3 for 2 service offer which cost me £550 and the way things are going will last me up to 96000 miles before I have to pay for a service (cambelt change sadly not included) this is based on 24000 miles per 2 years on the service indicator schedule.

A2 TDI Sport Leather, climate control, Bose cruise control
 
Dont want to go on about audi customer service... I had a fixed service cost on my Audi a2 which was transfered from its previous owner. my paperwork arrived saying that I had 3 years or 75,000 miles service cover. (I thought it was excellent)...

My car went in for second service at 66k miles, and I had to pay for it (£450)... The customer services had sent me the wrong paperwork (which was sthe std letter for an A8)...

Letterhead had my name, my car, my registration, the 75K or 3 year bit (whichever sooner)and one small statement in the letter which actually said A8 and not A2.

I had querried the letter before the service and they had said that it wasnt a problem as my reg and details were on the letter.

Their clerical error cost me dearly. The offered a token gesture of £150 as a sweetener, which after serious wrangling I eventually took.

Please be wary if you have this fixed service cost, as you will probably only get one free service.


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Bradford Audi are very courteous, as they also give you a free tin of mint imperials everytime I go in there!! My eyes nearly popped out of my head when I saw their hourly rate though!!.

Wakefield Audi have been nothing but unhelpful every time I have been in there.



Pete
Red Audi A2 TDi Sport
[email protected]
 
As for my dealer, Hull Audi in Hull:

Initial enquiry-10/10
Purchase and handover-10/10 including flower bouquet
After sales 10/10
Overall-10/10

Not related honest !!!


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http://www.ttoc.co.uk/
2003 Audi A2 1.6 FSI Sport
2004 Audi TT 1.8 Quattro
 
Swindon Audi - excellent service so far. Generally get plied with coffee and offers of assistance as soon as I walk in - as I usually go down there in boots, work jeans and t-shirt, so that's commendable. I suspect the response at a BMW garage would be rather different.

the real test will be any warranty work, and when the cars get older - so far the only dealings have been viewings/test drives which resulted in buying two new cars in the space of a year..

...hey.. maybe they put something in the coffee... [18]
 
handover of the A2 yesterday - good service again. Instead of bouquet, a presentation box full of car care stuff - good enough to look like it should've had shower gel and a dressing gown in there, or been full of Thorntons choccies.

+ more coffee/drugs of course.. probably be back next week buying an RS or something!
 
Wayside Audi, Milton Keynes

Initial enquiry - 10/10

Purchase and handover - 10/10 including sorting out my no. plate transfer and flowers

After sales - 10/10

Overall - 10/10



Many Thanks,

J@y
 
Stanstead Audi, thought this might be relevant
Help!! probs with Audi from main dealer
Hi, I have just purchased a Used Audi A2 from an Audi main dealer. The dealer provided a HPI certificate, the certificate had the car down as a 3 door (it is in fact a five door) , loss of confidence number 1. Looking at previous service sheets they had the mileage down as 15,000 more than was on the clock, lloss of confidence number 2. After looking further at the service sheets the car had indeed been in an accident and not repaired by an Audi dealer, dealer said he wasn't aware the car had been in an accident??? loss of confidence number 3. The car has now been sent back due to a cracked anti-roll bar, again down on one of the service sheets but never repaired, total loss of confidence. How do I stand in retreiving my money back? Paid for the car 5 days ago. Any input much appreciated.
 
Under the Sale of Goods act 1979 you would be able to reject the car. The car is not of Satisfactory Quality and has been misdescribed to you before purchase. As far at the Service log showing more miles than on the clock, this would be a matter for your local Trading Standards and Police as it could indicate a clocked car and this is covered under the Road Traffic Act. Trading standards would also be interested in the anti roll bar as this could be a safety issue. The HPI cert would indicate to me that it was indeed incorrect and should have been checked more closely by the Dealer. However if you did not specifically ask the dealer at the time of purchase whether the car had been in any accidents then they have no legal obligation to tell you regardless of any HPI done on the car. For further information or guidance you can ring your local consumer direct helpline on 08454 040506. My practical advice to you would be to write a letter and send it recorded delivery stating your story as you have above and state that you are rejecting the car (do not use it anymore) and ask for your money back within 7 days. The reason for this is so you don't lose your cool on a face to face interview and you also then have proof of what was written and when delivered if this ever needed at a later date. Let us know how you get on.

You can look at letter templates here to give you any help/ideas if needbe. http://www.consumerdirect.gov.uk/complaints/letters.shtml

As a sideline for my wifes essay above, from our own experience, HPI checks do not always show when a car has been written off. Our first A2 was rolled and written off but HPI checks came back clear - a member of this forum almost bought it but checked a bit deeper luckily.

Don't drink drive! Not only is it socially unaceptable, it also harms A2's.
Was a Merlot Red 1.4SE petrol originally.
Now an Ebony Black 1.4SE petrol with Red Leather, CC, Symphony + all the previous options we had.
 
Any update RealityBites?
What was the deal with the mileage issue? I see from other posts that the roll bar has been sorted.

Don't drink drive! Not only is it socially unaceptable, it also harms A2's.
Was a Merlot Red 1.4SE petrol originally.
Now an Ebony Black 1.4SE petrol with Red Leather, CC, Symphony + all the previous options we had.
A2%20front%20side_small.jpg
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New%20A2%20front%20offside_small.jpg
 
Perth Audi

Just thought I would let you know that our A2 was in for a service at Perth and they were fantastic. We didn't even buy our car from Perth, yet they have given us discount on our tow bar and a free diagnostic when we first got the A2. They were very friendly and efficient, well done Perth.
 
Southend Audi

I purchased my A2 from Southend Audi in March 2003. The service I have received from them has been excellent, from minor problems to full servicing.
I have no hesitation in recommending this Company.
 
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Carlisle Audi

I bought my 1.4 petrol A2 from Harper and Hebson, Carlisle, they are Audi approved used dealer! The service was 10/10. Car 7 months old when bought 2004.

First service taken to Smith Knight Fay, Bolton - service 10/10. They picked it up from work and brought it back valeted!

First problem (emmissions) taken to Alexander Audi, Huddersfield.
First they said I wasn't entitled to a hire car if the car stayed in - v.bad cust. service! 1/10
Then their 'top 2' ADT's looked at the car and found no fault! Drove car to work next day, light on again - obviously a fault!

Taken back to S. K. F, Bolton, they got me a hire car, no questions asked, and kept mine in for a week! They brought it back to me at work, and took the hire car back for me!
10/10 for service!

9 days later problem came back on motorway - taken to Alexander Audi , Hudds.
This time they took the car in and replaced the ECU, and valeted the car.
Although I had to ask, they provided me with a hire car! 6/10 getting better!

Although I nearly changed my car for another make, even though I do like it, I have decided to give it it's 5th and final chance!
Please tell me this is just a glitch!!!!! Has anyone else had any emmissions probs?

I would also like to rate Audi Breakdown call Centre! They are rubbish! When I broke down on the motorway, I gave them my location, in which they proceed to give the wrong info to the RAC Patrol! This resulted in me nearly catching hypothermia, after waiting 1.5hrs on the highest m/way in England!
Hats off to the Highways Agency for providing me with a Space Blanket & rain cape!
And also to the RAC Patrol man!

Sorry this is sounding like an award cereomy speech!

Signing off my ramblings now!:)
 
I bought my car from Sidlows at Gatwick. Never had much of a problem with them. Good service all round apart from when my indicators stopped working. They didnt even take a look at it. Went to their VW branch and they were great. They crawled all over the car and found the problem within 20 mins. I have VW assist on my A2 and I think their service is second to none. They can even diagnose a fault using the latest technology 10/10 for VW assist
 
Crawley Audi, have provided a good experience so far. Purchased "Karl-Heinz "November 5. 2004. A2 .90tdi se. in silver. Exemplery sales demos. Requested to try 75 and 90 diesel and was rewarded with both of them lined up ready to run at the appointed hour. Salesman was great, so enthusiastic and knowledgeable about the product.
Handover as you would expect and product with no faults. Follow-up for satisfaction and understanding of the car was quite extraordinary.
Car has been perfect and has only suffered a front wheel puncture which my wife didn't even know she had due to the electronic balancing and drove 20 miles shredding the tyre. I know what your thinking but instrument panels are not really on Jans list of priorities. Anyhow the RAC arrived within 20 mins of the call and did the gunk thing.
New tyre was incredibly expensive for such a small wheel,:D but hey ho the missus was safe.
Ordered space saver wheel from Audi Crawley. Done and dusted within a few days.
So I for one have no complaints with Audi so far but I'm old enough and wise enough to know things can change but my rating is 10/10 with one year gone.
 
Hi old git, can you tell me how much the space saver was. I was advised by Audi dealer that I could not have a space saver fitted in my A2 as I had the wrong boot interior and it would not fit. I have the gnk stuff but would prefer a space saver. By the way I don't live that far crawley Audi but never used them always gone to Sidlows
 
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