hollyrescue
Member
Look at the post space Saver wheel, two below this one and posted yesterday. Then print it, roll it into a tube and stuff it up the dealers............ Honestly the Cr*p we get told by dealers.
rate your dealer
- Thread starter Will
- Start date
Chelmsford Audi
On the subject of Dealers, I thought it only fair to praise Chelmsford Audi on all counts so far.
The initial vehicle inquiry was dealt with in a fully professional manner. There were no pressure sales techniques and the vehicle detail given over the phone by the salesman, fully matched the spec and standard of the vehicles condition in the flesh.
I arrived in Chelmsford after travelling from Milton Keynes for my test drive to find that the vehicle had undergone a full valet [inside and out] and I was treated as though I was about to purchase a vehicle twice as expensive by the salesman.
I was taken on a good fifteen minute test drive, which encompassed a wide variety of road conditions, so that I could get a true feel for the car. Upon our return and before we even began negotiations the salesman ‘told ME’ that they would repair the slight kerbing on one of the alloy wheels. [I hadn’t spotted it and still had to look close to find the damage; ‘slight’ was literally the word for it]. Most impressive an honest salesman I thought!!! [Is there such a thing??].
The collection process was also excellent. The car was ready and waiting, having had yet another valet which included a polishing of the black plastic trim. The alloy wheel had been repaired to an excellent standard, the velour mats were in place as was the touch up paint and the spare wheel. All documentation [PDI, log book, etc.], were also ready and the hand over process went as smooth as the A2’s aero dynamics.
After sales - An area where all Dealerships usually falter.
Once again Chelmsford Audi score top marks. Having removed the rear seats to test out the A2’s versatility when I arrived home, I found that I could not get them to lock back in position. A call to the Chelmsford Dealership brought plenty of advice and follow up calls from the salesman and the service manager. [Eventually had the problem sorted in minutes at Wayside Audi – Milton Keynes].
Lastly, [having read a huge number of the threads on this forum], I realised that I did not have the first aid kit or the warning triangle in the car. A call to the same salesman last week; saw a new kit ordered and to top it all it has even arrived registered post today. [No quibble, no problems]. Considering that I had owned the car for almost seven weeks prior to making the call and combine this with the fact that I live no-where near the Chelmsford Dealership, I can only commend the service that I have received.
Wayside Audi of Milton Keynes have also adopted a polite, helpful and professional approach during my dealings with them to date.
Both score 10 out of 10 ‘so far’. To be continued, however……….
[Phew, I need a drink after all that typing. I am sure this post will be a cure for anyone suffering insomnia, apologies for the waffle].
Regards,
Darren
On the subject of Dealers, I thought it only fair to praise Chelmsford Audi on all counts so far.
The initial vehicle inquiry was dealt with in a fully professional manner. There were no pressure sales techniques and the vehicle detail given over the phone by the salesman, fully matched the spec and standard of the vehicles condition in the flesh.
I arrived in Chelmsford after travelling from Milton Keynes for my test drive to find that the vehicle had undergone a full valet [inside and out] and I was treated as though I was about to purchase a vehicle twice as expensive by the salesman.
I was taken on a good fifteen minute test drive, which encompassed a wide variety of road conditions, so that I could get a true feel for the car. Upon our return and before we even began negotiations the salesman ‘told ME’ that they would repair the slight kerbing on one of the alloy wheels. [I hadn’t spotted it and still had to look close to find the damage; ‘slight’ was literally the word for it]. Most impressive an honest salesman I thought!!! [Is there such a thing??].
The collection process was also excellent. The car was ready and waiting, having had yet another valet which included a polishing of the black plastic trim. The alloy wheel had been repaired to an excellent standard, the velour mats were in place as was the touch up paint and the spare wheel. All documentation [PDI, log book, etc.], were also ready and the hand over process went as smooth as the A2’s aero dynamics.
After sales - An area where all Dealerships usually falter.
Once again Chelmsford Audi score top marks. Having removed the rear seats to test out the A2’s versatility when I arrived home, I found that I could not get them to lock back in position. A call to the Chelmsford Dealership brought plenty of advice and follow up calls from the salesman and the service manager. [Eventually had the problem sorted in minutes at Wayside Audi – Milton Keynes].
Lastly, [having read a huge number of the threads on this forum], I realised that I did not have the first aid kit or the warning triangle in the car. A call to the same salesman last week; saw a new kit ordered and to top it all it has even arrived registered post today. [No quibble, no problems]. Considering that I had owned the car for almost seven weeks prior to making the call and combine this with the fact that I live no-where near the Chelmsford Dealership, I can only commend the service that I have received.
Wayside Audi of Milton Keynes have also adopted a polite, helpful and professional approach during my dealings with them to date.
Both score 10 out of 10 ‘so far’. To be continued, however……….
[Phew, I need a drink after all that typing. I am sure this post will be a cure for anyone suffering insomnia, apologies for the waffle].
Regards,
Darren
So sorry, searched everywhere for the invoice but can't find it. If it turns up will advise you. Don't really understand why you can't have one in your boot. Ours is fitted under the boot floor in a load protection system which is a tray that fits above the battery and tools and doesn't cause any grief sliding about or anything. We didn't order the compressor as we thought the RAC would do all that and the price was hideous. Load safety system cost £70. Jeremy Fisher was our salesman and so helpful, give him a call, sure he will help you. Regards.crb1011 said:
Mark Elliott
Member
Good Service
I've had good service from Lincoln Audi, always have hire car when needed, work carried out promptly. Car still under warranty, I wonder how I might feel when I'm having to pay?!?
I've had good service from Lincoln Audi, always have hire car when needed, work carried out promptly. Car still under warranty, I wonder how I might feel when I'm having to pay?!?
A2 Servicing
Hi everyone , i love the site !.
First time on so go easy on me !.
Just thought i would let any members know who live in the Manchester area i have been looking for an independant Audi garage for servicing ( to save giving my cash away to the stealers ! ).
I have found a garage called
Audi only
Providence Works
North Street
Miles Platting
Tel 0161 205 2732
I've been quoted approximately £108 + vat for the first service on a TDI and £ 56 + vat for a brake fluid change.
Hope this of use to someone.
Dale , 2004, A2 TDI 90 , silver, cd, climate winter pack, front fogs, dis, rear bench
Hi everyone , i love the site !.
First time on so go easy on me !.
Just thought i would let any members know who live in the Manchester area i have been looking for an independant Audi garage for servicing ( to save giving my cash away to the stealers ! ).
I have found a garage called
Audi only
Providence Works
North Street
Miles Platting
Tel 0161 205 2732
I've been quoted approximately £108 + vat for the first service on a TDI and £ 56 + vat for a brake fluid change.
Hope this of use to someone.
Dale , 2004, A2 TDI 90 , silver, cd, climate winter pack, front fogs, dis, rear bench
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Robinsons Norwich.
pre sales 10/10
hand over 10/10
service department 2/10
(based on two visits and on both occasions had problems!)
Overview.
Initially I was pleased and still am with the A2 (far better than my Merc Aclass) and thought that Robinsons audi was different to Robinsons Merc who were absolutely rubbish. But I am now discovering their (and most of these dealerships) weakness and that is the service department.
Doctor
pre sales 10/10
hand over 10/10
service department 2/10
(based on two visits and on both occasions had problems!)
Overview.
Initially I was pleased and still am with the A2 (far better than my Merc Aclass) and thought that Robinsons audi was different to Robinsons Merc who were absolutely rubbish. But I am now discovering their (and most of these dealerships) weakness and that is the service department.
Doctor
P
Paul Dennis
Guest
Robinsons Norwich/Kings Lynn Audi
Hi Doc!
Sorry to hear of your problems with Robinson's Audi in Norwich. I've vowed never to return to some garages and know how rare it is to find a garage we trust and enjoy dealing with.
However, my experience with them has been first class with respect to servicing and repair on my A6 1.8T tiptronic. I can honestly say that in over 220,000 miles, apart from timing belts, tyres, brake pads and discs, and consumeables (filters, fluids etc.) the car has needed just one new turbo, and two replacement oil pumps. It still drives as smoothly as ever and looks first class.
This is testament to the amazing design and engineering that has gone into the A6. But to give Robinson's credit they have looked after it for the past four years. Every time the service department has been polite and efficient, provided me with a courtesy car, picked up and dropped the car off at work, or given me lifts depending on which I preferred. The work has always been completed efficiently and to a high standard and the car returned in immaculate condition (washed and hoovered).
So 10/10 for service!
I enquired about an A2 just a few weeks ago and looked at a 1.4 (petrol) SE in very good condition. I had just called in one lunchtime just to see what they had and again was treated courteously and efficiently. Unfortunately they didn't have a 1.4 Tdi in stock.
However I was smitten with the A2, rang Kings Lynn Audi to enquire about a 1.4 Tdi and arranged a test drive. The car was immaculately presented, just cleaned and valeted. I was given the keys, asked how long I wanted the car for and sent on my way to enjoy myself. On return I was impressed with the sales staff knowledge of the A2, it's history and their general enthusiasm for the car. Needless to say I was readily parted from my money and am collecting a 2005 (05 reg) 1.4 Tdi special equipment tomorrow.
So far so good and, hoping I'm not tempting fate, 10/10 for Kings Lynn Audi as well.
Now for Robinson's (Norwich) Skoda!!! It's hard to understand how garages in the same group can be so different. The same experience you have found with Robinson's (Norwich) Mercedes. Their service is expensive and rarely completed satisfactorily. They are not responsive to customer requests, have failed to provide estimates and quotes, were unable to provide a replacement key and correct the immobiliser problems and lost a sale just recently simply because of their complete lack of interest when I visited their showroom!! So 1/10 for Robinson's Skoda..though I guess no ones interested in that one!
Hi Doc!
Sorry to hear of your problems with Robinson's Audi in Norwich. I've vowed never to return to some garages and know how rare it is to find a garage we trust and enjoy dealing with.
However, my experience with them has been first class with respect to servicing and repair on my A6 1.8T tiptronic. I can honestly say that in over 220,000 miles, apart from timing belts, tyres, brake pads and discs, and consumeables (filters, fluids etc.) the car has needed just one new turbo, and two replacement oil pumps. It still drives as smoothly as ever and looks first class.
This is testament to the amazing design and engineering that has gone into the A6. But to give Robinson's credit they have looked after it for the past four years. Every time the service department has been polite and efficient, provided me with a courtesy car, picked up and dropped the car off at work, or given me lifts depending on which I preferred. The work has always been completed efficiently and to a high standard and the car returned in immaculate condition (washed and hoovered).
So 10/10 for service!
I enquired about an A2 just a few weeks ago and looked at a 1.4 (petrol) SE in very good condition. I had just called in one lunchtime just to see what they had and again was treated courteously and efficiently. Unfortunately they didn't have a 1.4 Tdi in stock.
However I was smitten with the A2, rang Kings Lynn Audi to enquire about a 1.4 Tdi and arranged a test drive. The car was immaculately presented, just cleaned and valeted. I was given the keys, asked how long I wanted the car for and sent on my way to enjoy myself. On return I was impressed with the sales staff knowledge of the A2, it's history and their general enthusiasm for the car. Needless to say I was readily parted from my money and am collecting a 2005 (05 reg) 1.4 Tdi special equipment tomorrow.
So far so good and, hoping I'm not tempting fate, 10/10 for Kings Lynn Audi as well.
Now for Robinson's (Norwich) Skoda!!! It's hard to understand how garages in the same group can be so different. The same experience you have found with Robinson's (Norwich) Mercedes. Their service is expensive and rarely completed satisfactorily. They are not responsive to customer requests, have failed to provide estimates and quotes, were unable to provide a replacement key and correct the immobiliser problems and lost a sale just recently simply because of their complete lack of interest when I visited their showroom!! So 1/10 for Robinson's Skoda..though I guess no ones interested in that one!
Hi Paul,
I thought it might be worth detailing the two visits to clarify my problems (just for general interest!)
First occasion I visited to arrange some small problems for warranty work. Booked the date and arranged for a car, emailed and confirmed to them.
One day before had a call to say that a car was not available...wanted me to change my diary (as if it was my fault) until I reminded them that I had confirmed by email that I required a car!.... line went quiet, booking went unchanged.
Second occasion I had my car in for warranty work, was given a car, confirmed that I could collect car between 3-4pm. Arrived at 3.30pm was told that work was still being carried out and wouldn't be finished until 5.30pm but could not be certain.( he did drop the comment that they were going to call me earlier!) I am left after rushing across the city with daughter to be told this! They said i could keep the car until monday but this did not account for my time where a simple call would have saved hours of my time.
Two simple cases of poor communication and, I guess, requiring staff to use their initiative.
So, I do have an appointment with their service manager to discuss these points but hopeful that lessons can be learned.
I am still more than pleased with the car and Audi Robinson's Pre contract team and hope that you enjoy as we do the driving experience of a unique design of car. I guess the more confidence built up between the company and yourself prior to purchase builds up your expectations that it will continue once you are the owner, this requires complete teamwork throughout the organisation and car selling process.
Doctor
I thought it might be worth detailing the two visits to clarify my problems (just for general interest!)
First occasion I visited to arrange some small problems for warranty work. Booked the date and arranged for a car, emailed and confirmed to them.
One day before had a call to say that a car was not available...wanted me to change my diary (as if it was my fault) until I reminded them that I had confirmed by email that I required a car!.... line went quiet, booking went unchanged.
Second occasion I had my car in for warranty work, was given a car, confirmed that I could collect car between 3-4pm. Arrived at 3.30pm was told that work was still being carried out and wouldn't be finished until 5.30pm but could not be certain.( he did drop the comment that they were going to call me earlier!) I am left after rushing across the city with daughter to be told this! They said i could keep the car until monday but this did not account for my time where a simple call would have saved hours of my time.
Two simple cases of poor communication and, I guess, requiring staff to use their initiative.
So, I do have an appointment with their service manager to discuss these points but hopeful that lessons can be learned.
I am still more than pleased with the car and Audi Robinson's Pre contract team and hope that you enjoy as we do the driving experience of a unique design of car. I guess the more confidence built up between the company and yourself prior to purchase builds up your expectations that it will continue once you are the owner, this requires complete teamwork throughout the organisation and car selling process.
Doctor
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SantfeKuss
Member
Not too sure about Audi Teesside as yet.
Picked up my 51 plate A2 tuesday. Had 2 scratches on passenger door,and even tho I paid for the Autoglym lifeshine, the inside was not as clean as you would think. Just noticed yesterday,the glass on the speedometer is loose,hence, it stops the needle reading correct speed.
Booked it in for next week to have these sorted, but feel 2nd class for buying a 2nd hand motor if you know what I mean.Left messages for the salesmen to ring me back when he's busy,never did. And when I approached another salesmen because the one I dealt with was busy, he just turned and walked away.
Picked up my 51 plate A2 tuesday. Had 2 scratches on passenger door,and even tho I paid for the Autoglym lifeshine, the inside was not as clean as you would think. Just noticed yesterday,the glass on the speedometer is loose,hence, it stops the needle reading correct speed.
Booked it in for next week to have these sorted, but feel 2nd class for buying a 2nd hand motor if you know what I mean.Left messages for the salesmen to ring me back when he's busy,never did. And when I approached another salesmen because the one I dealt with was busy, he just turned and walked away.
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P
Popeye64
Guest
What a fab topic-having had numerous dealings with various Audi dealers i feel i must comment on a few:
Wayside Milton Keynes-bought a second hand TT from them and had 10/10 service from them inc when they replaced the clutch under warranty and it had an AMD chip fitted!!! Without any doubt they have deffinatly been the best audi dealer i've come across, would have bought my A2 from them but they didn't have the model i wanted.
Hitchin Audi-atrocious, when i needed warranty work carried out on the above they weren't interested 0/10 (and the service reception guy was a complete K**b!!!) They were very unhelpful and a colleague wanted to buy a new TT from them and they were just as bad!
Vindis audi cambridge-purchased my A2 from them, and they gave me a good deal on my TT, good handover etc, flowers for the mrs etc, even tho on handover the salesman didn't know how the service flap opened 8/10
Sidlow gatwick-have been to them numerous times for warranty bits inc 3 stereos and i've had excellent service from them even tho i was charged £70 to change a headlight bulb and £530 for my first variable service 8/10.
Hope this helps in the survey
Wayside Milton Keynes-bought a second hand TT from them and had 10/10 service from them inc when they replaced the clutch under warranty and it had an AMD chip fitted!!! Without any doubt they have deffinatly been the best audi dealer i've come across, would have bought my A2 from them but they didn't have the model i wanted.
Hitchin Audi-atrocious, when i needed warranty work carried out on the above they weren't interested 0/10 (and the service reception guy was a complete K**b!!!) They were very unhelpful and a colleague wanted to buy a new TT from them and they were just as bad!
Vindis audi cambridge-purchased my A2 from them, and they gave me a good deal on my TT, good handover etc, flowers for the mrs etc, even tho on handover the salesman didn't know how the service flap opened 8/10
Sidlow gatwick-have been to them numerous times for warranty bits inc 3 stereos and i've had excellent service from them even tho i was charged £70 to change a headlight bulb and £530 for my first variable service 8/10.
Hope this helps in the survey
crb1011
Member
Sidlow Gatwick gave me good service to start with but it then declined (think it was because the usual receptionist left) Went to Harwoods at Five Oaks and they were great. Only went there for a wiper blade but they offered me coffee while I waited for someone to fit the new wiper for me at no charge.
Would never go to Audi dealer to get head light bulb changed I just called out VW assist and they did it for me no problem and it only cost me the price of the bulb
Would never go to Audi dealer to get head light bulb changed I just called out VW assist and they did it for me no problem and it only cost me the price of the bulb
little_blue_tank
Member
Hi,
Vindis Audi Cambridge have always been really good to me sorting out warranty and non- warranty problems. Have replaced bulbs at cost of bulb only and freed stuck electric window for free. Also valet car every time they have it!
Vindis Audi Huntingdon where I bought car were great during purchase but service department were terrible, I had to take car on 3 x 100 mile round trips to have fan belt replaced under warrenty and they still didn't fix it right.
Stansted Audi took 6 hours for a while-you-wait MOT, did beautiful valet job but got water in the electric window causing trip to Vindis Cambridge for help.
Vindis Audi Cambridge have always been really good to me sorting out warranty and non- warranty problems. Have replaced bulbs at cost of bulb only and freed stuck electric window for free. Also valet car every time they have it!
Vindis Audi Huntingdon where I bought car were great during purchase but service department were terrible, I had to take car on 3 x 100 mile round trips to have fan belt replaced under warrenty and they still didn't fix it right.
Stansted Audi took 6 hours for a while-you-wait MOT, did beautiful valet job but got water in the electric window causing trip to Vindis Cambridge for help.
Reading Audi
Initial enquiry-10/10 (well they do like selling cars!)
Purchase and handover-8/10 needed quite a bit of haggling on price
PDI-2/10 (did not tell me about the nail in the rear tyre)
Phone availibilty of service desk -2/10 (next to impossible to get hold of)
Dealer keeping me up to date with work-0/10 (I generally ring to find if car finished)
Service itself -5/10 average if pricey
Initial enquiry-10/10 (well they do like selling cars!)
Purchase and handover-8/10 needed quite a bit of haggling on price
PDI-2/10 (did not tell me about the nail in the rear tyre)
Phone availibilty of service desk -2/10 (next to impossible to get hold of)
Dealer keeping me up to date with work-0/10 (I generally ring to find if car finished)
Service itself -5/10 average if pricey
Kings Lynn Audi
Another good report.
I bought my A2 Tdi 90 SE from them unseen. The sales team were very helpful, flexible on price and the car was immaculate and perfect. The paperwork was similarly done carefully and properly.
They even delivered it to my door here in Edinburgh at no extra charge.
Initial enquiry-10/10:
Purchase and handover-10/10
PDI-10/10
Another good report.
I bought my A2 Tdi 90 SE from them unseen. The sales team were very helpful, flexible on price and the car was immaculate and perfect. The paperwork was similarly done carefully and properly.
They even delivered it to my door here in Edinburgh at no extra charge.
Initial enquiry-10/10:
Purchase and handover-10/10
PDI-10/10
pc759
A2OC Donor
Wakefield Audi
i rate these as pretty good on servicing and warranty work. They are very accomodating and knowledgeable. The senior technician is vgood and professional from my point of view and my wife lieks them whihc is no small achievment for a garage as many women feel a little on edge when they go to gargaes( or am i patronising?? - sorry dont mean to).
High purchase pries whihc is why ididnt buy there. I think non sytner garages will offer the best deals eg Links AUDI and coventry and others
Regards Paul (need to go on typing course)
i rate these as pretty good on servicing and warranty work. They are very accomodating and knowledgeable. The senior technician is vgood and professional from my point of view and my wife lieks them whihc is no small achievment for a garage as many women feel a little on edge when they go to gargaes( or am i patronising?? - sorry dont mean to).
High purchase pries whihc is why ididnt buy there. I think non sytner garages will offer the best deals eg Links AUDI and coventry and others
Regards Paul (need to go on typing course)
Guys MY TROUBLES WITH TONBRIDGE AUDI
Been at Tonbridge Audi the whole week and still no joy, i would give the car back but hey i just love it, doesnt matter not the end of the world i guess i can work out the MPG myself on paper.
This just happens to be the end of it i would not recommend Tonbridge Audi to anyonel.
Another sarger with Tombridge Audi the salesman told me he would send the car in for a service before it gets delivered to me, and guess what he didnt, told me that the computer in the car said that the next service is due at 8800miles therefore they would not service it!! they only would do it if it said 5000 miles or less. He also told me that i would have to bare the cost of the next service.
But at the time i did the deal i was also told that the car has a 20,000 mile service interval therefore i brought the car with the insumption i would not need to worry about the service for the next 20,000 miles.
But now i need to service it in 8800 miles, so i told him that i wasnt happy and that i would not buy it!!! I was very close to telling him to stick it up his A*SE!!! THEY HAVE BEEN NOTHING BUT TROUBLE !!!! I had other issues also with regard to the road tax its just been a nightmare!!!
After a serious conversation guess what all of a sudden my next service is not FREE of charge!!!!
Well what else can i say ?? oh i was given a free Audi bath robe as a gift and he said to me its the little things that count!!!!
I never got any Audi keyrings with my keys but was promised that they would be put in the post to me as soon as they get delivered!!!!
lets see!!!
Harry
Been at Tonbridge Audi the whole week and still no joy, i would give the car back but hey i just love it, doesnt matter not the end of the world i guess i can work out the MPG myself on paper.
This just happens to be the end of it i would not recommend Tonbridge Audi to anyonel.
Another sarger with Tombridge Audi the salesman told me he would send the car in for a service before it gets delivered to me, and guess what he didnt, told me that the computer in the car said that the next service is due at 8800miles therefore they would not service it!! they only would do it if it said 5000 miles or less. He also told me that i would have to bare the cost of the next service.
But at the time i did the deal i was also told that the car has a 20,000 mile service interval therefore i brought the car with the insumption i would not need to worry about the service for the next 20,000 miles.
But now i need to service it in 8800 miles, so i told him that i wasnt happy and that i would not buy it!!! I was very close to telling him to stick it up his A*SE!!! THEY HAVE BEEN NOTHING BUT TROUBLE !!!! I had other issues also with regard to the road tax its just been a nightmare!!!
After a serious conversation guess what all of a sudden my next service is not FREE of charge!!!!
Well what else can i say ?? oh i was given a free Audi bath robe as a gift and he said to me its the little things that count!!!!
I never got any Audi keyrings with my keys but was promised that they would be put in the post to me as soon as they get delivered!!!!
lets see!!!
Harry