My advice is use another courier. I have used Evri quite a few times and to be fair without problems it is fine, with a problem a nightmare.
My nightmare began when Evri lost my alternator on its way back from being refurbished. Evri acknowledged the loss so at least I did not end up with 'never arrived' case. Luckily I had opted for £100 insurance cover and duly approached customer service to claim, which is turning out to be an appalling experience, very difficult to actually talk with anybody.
Contact is with a voice robot which wants the tracking number. It seems to understand numbers quite well but mine had some letters and it struggles. After five different calls I eventually managed to get this robot to understand clear English. You get some options, one is talk with someone, grab it it will be the only chance you get. This went okay, customer service chap could see the problem logged internally on their system and sent me a claim form.
Next day I opened the claim to complete and it is completely inappropriate. The claim system appears to be built on the assumption you have just purchased the item on ebay (or other) and wants details such as ebay item number, purchase price, invoice number and colour! Thought I would discuss the with Evri customer services, no chance, after the now normal struggle with tracking numbers, the robot understands, only to inform me 'claim form issued' and kills the line. There is no other number for customer services and I have no other way reaching them.
I completed the claim form and filled in what made sense, I decided an alternator is black! There is a chance to add an attachment for further details and other cases so I took it. I explained my situation in detail and sent it off. Claim duly acknowledged with promise of conclusion within 28 working days.
All I could do to show value is link some pages off parts websites to show what their negligence is going to cost me. I don't think they will cover the cost of a new alternator from Audi!
Today receive an email showing lack of progress.
Some Quotes
"Please can you provide the following:
- Proof of the value of the item, for example a transaction receipt or order summary which shows how much was paid for this item and by whom"
I DID NOT BUY THE ITEM AS I EXPLAINED EARLIER.
"If you received this payment via PayPal, you can find this on your PayPal account under the 'Activity' tab and selecting the relevant transaction. A screenshot of this should provide us with all the information we need"
I AM NOT THE SELLER OF THIS ITEM AS I EXPLAINED EARLIER AND NOT SOLD ANYTHING.
"If you received this payment directly through eBay, you can find the order details on your account under your sold items. This will detail the item, the amount paid and the delivery address."
THIS HAS **** ALL TO DO WITH EBAY AS I EXPLAINED EARLIER IF YOU READ IT.
I have replied and explained it all again.
You have been warned, don't touch Evri with a bargepole.
Andy
My nightmare began when Evri lost my alternator on its way back from being refurbished. Evri acknowledged the loss so at least I did not end up with 'never arrived' case. Luckily I had opted for £100 insurance cover and duly approached customer service to claim, which is turning out to be an appalling experience, very difficult to actually talk with anybody.
Contact is with a voice robot which wants the tracking number. It seems to understand numbers quite well but mine had some letters and it struggles. After five different calls I eventually managed to get this robot to understand clear English. You get some options, one is talk with someone, grab it it will be the only chance you get. This went okay, customer service chap could see the problem logged internally on their system and sent me a claim form.
Next day I opened the claim to complete and it is completely inappropriate. The claim system appears to be built on the assumption you have just purchased the item on ebay (or other) and wants details such as ebay item number, purchase price, invoice number and colour! Thought I would discuss the with Evri customer services, no chance, after the now normal struggle with tracking numbers, the robot understands, only to inform me 'claim form issued' and kills the line. There is no other number for customer services and I have no other way reaching them.
I completed the claim form and filled in what made sense, I decided an alternator is black! There is a chance to add an attachment for further details and other cases so I took it. I explained my situation in detail and sent it off. Claim duly acknowledged with promise of conclusion within 28 working days.
All I could do to show value is link some pages off parts websites to show what their negligence is going to cost me. I don't think they will cover the cost of a new alternator from Audi!
Today receive an email showing lack of progress.
Some Quotes
"Please can you provide the following:
- Proof of the value of the item, for example a transaction receipt or order summary which shows how much was paid for this item and by whom"
I DID NOT BUY THE ITEM AS I EXPLAINED EARLIER.
"If you received this payment via PayPal, you can find this on your PayPal account under the 'Activity' tab and selecting the relevant transaction. A screenshot of this should provide us with all the information we need"
I AM NOT THE SELLER OF THIS ITEM AS I EXPLAINED EARLIER AND NOT SOLD ANYTHING.
"If you received this payment directly through eBay, you can find the order details on your account under your sold items. This will detail the item, the amount paid and the delivery address."
THIS HAS **** ALL TO DO WITH EBAY AS I EXPLAINED EARLIER IF YOU READ IT.
I have replied and explained it all again.
You have been warned, don't touch Evri with a bargepole.
Andy