Hello again - just thought I'd let you know that after 3 weeks in the dealer's garage - I finally have my A2 back - with *most* of the rattles fixed.
Turned out to be a real fiasco though - wrong parts ordered, alloys damaged whilst at the dealer, etc. Anyway - I just seem to have a couple of mild creaks left (one from the drivers door, and one from the left hand top side of the dashboard - although I think this last one was introduced when the dealer fixed the heater box, as the whole dask had to come out...) Not sure I can face the ordeal of going back to resolve these ones though - so going to see if I can resolve them myself.
I think the problem that my dealer has is that they are overstretching themselves. I was speaking to one of the engineers, and he was saying that he doesn't even get time to eat lunch, as there are so many cars coming in to be repaired - and not enough space or mechanics to fix them. I guess it pays to hunt around for a not-too-busy dealer in future (and perhaps one that is rated by members here).
Incidentally, as a good will gesture, they have offered me my first service for free... what would this normally cost?