Opensky roof problems

I think that it is about time that Audi were tackled about this problem. When Monkeyfinger first posted this problem I thought it outrageous that he was being quoted twice the amount that the roof cost as an option in the first place. When I saw that there were so many other roofs affected I tracked down the manufacturer who was genuinely very helpful. They clearly want their products working, have identified what goes wrong and have produced a cure. What seems in my eyes to be missing now is at the interface between Audi and its customers, the dealers.

What is not clear is what action Audi have taked to anounce the repair kit, what technical support has been provided to its dealer network. Reading the posts here it seems patchy. Of course dealers are agents of Audi, not Audi itself and so we see often a difference in quality of service and a difference in attitude. It may well be that many of them don't fancy the repair for fear of not getting it right or causing more damage. Really it is down to Audi to get a consistant approach so that these roofs are working. Ultimately it is Audis responsibility. I think even for older cars, there has been a long standing tradition within the motor trade about subsidised repairs for out of warranty work. Audi are a succesfull company.

It's a great result for Heather and I'm delighted for her. Pity its raining so much!

So perhaps a class action? All members here with roof problems write en masss to Audi. Ecoangel is trying the same method for the anti roll bar. The OpenSky should be added.
 
Good idea.

Even if a few people write to some of the magazines like Autoexpress, Audi Driver, Whatcar, etc.

Maybe they could get Audi into action to repair these under a special recall warranty?
 
I guess like most of these things, we must be careful not to get a distorted view of issues - most people on this forum are raising problems or issues, and we may find that 99.9% of Openskys work perfectly 99.9% of the time...(not that I believe it!)

I do find the small problems generated by my A2 to be frustrating - I now have the non-opening fuel flap to add to the list (have to hold down door open button whilst pressing the flap release). I'm sure that had the A2 continued, there would have been a mid-life update that would see more reliable electronics etc. introduced.

But we still love them :)
 
monkeyfinger said:
I guess like most of these things, we must be careful not to get a distorted view of issues - most people on this forum are raising problems or issues, and we may find that 99.9% of Openskys work perfectly 99.9% of the time...(not that I believe it!)

I do find the small problems generated by my A2 to be frustrating - I now have the non-opening fuel flap to add to the list (have to hold down door open button whilst pressing the flap release). I'm sure that had the A2 continued, there would have been a mid-life update that would see more reliable electronics etc. introduced.

But we still love them :)
Click to expand...

ooo you live right near me, i've never seen an a2 in fareham/gosport areas on my travel's and i'm around nearly every day so I will look out for you
 
I don't think that writing to all the motoring magazines would be productive. We all like our A2's and are commited owners and as our vehicles get older (and in the future) parts will be harder to obtain. Later we will need the goodwill of Audi to keep them on the road. Very simply we should make direct contact to Audi UK and ask them for their help. State that we have X number of members with faulty OpenSky sunroofs that need fixing. We are aware that there is a solution from the manufacturer and can we have a special deal as we are an owners club. The nicer but more direct that we are I'm sure will get a response.

The A2 is a very interesting car and in the future Audi will be proud to have produced it, and the fledgling classic status will be of interest to them.
Simply giving the manufacturer a kick will not help us.

By the way my roof works perfectly, but its raining.
 
My experience with Audi was a kick in the teeth courtesy of them.

They are not exactly top of the customer service dealer charts in my books.

'goodwill' is a dealer swear word! :eek:
 
spike said:
Hi spw
I assume your problem is when the roof is closed so i'm not sure why they are suggesting a replacement mechanism.
Not sure if this is what you meant but in one of the earlier mails on this thread, Mark Briggs posted a repair bulletin for a reinforcing bracket which I think prevents the panels moving out of square and sticking - see link
http://www.a2oc.net/forum/attachment.php?attachmentid=794&d=1176793318

Cheers Spike
Click to expand...

My problem is the mechanism is very noisy when opening and closing the roof.
It seems to be coming from the mechanism situated under switch in the roof between the windscreen and roof opening. The noise sounds more like a grinding from the mecanism and seems to have been getting louder.

The movement itself seems fine. I try to keep it lubricated and it only ocassionaly sticks breifly when its not been used in a few weeks.

sw
 
Be very careful here - my roof gears started slipping (and making a grinding noise) just before the whole lot packed up, with the roof panel 'skewing' in it's tracks.

It may be worth you taking out the roof switch panel (it just pops out), and feeling the motor as it operates. This may indicate if it's the gears slipping (you should also be able to see the end of the motor drive shaft rotating)

I'm happy to write politely to Audi regarding the roof - I guess anything is worth a try.
 
My Open Sky just went yesterday.. Tried to close heard the gear grating sound.. Got it home and managed to get the roof closed eventually. Just come back from Reading Audi the cars booked in a week today. Let me see what they have to say next week. The car is only 4 month out of warranty with 13000 mile on the clock. Roof hardly been used.
 
I had a good chat with Trendylife a couple of weeks ago re the open sky. He has exactly the same problem as mine had.
I understand that Audi customer service has been less than helpful so far. In the last fortnight maybe there has been some developments? certainly hope so. Surely i cant be the only lucky one who has had the whole thing sorted with relatively little hassle?

I think it would be a very good idea for all of the A2's with the problem roofs be listed, like with the ARB issue. The open sky has a design fault which should be addressed and put right by the manufacturer.

No rain in Derbyshire for the last two weeks and the roof's been open every day - Brilliant!!

The original open sky clunked from new, the replacement is smooth as a baby's ...
 
Help! I'm also one of the unlucky one's with a roof problem.....

Yesterday I was driving home from work with the roof open, arrived home, went to close it.......clunk, right side was closed while left side was an inch open.
Tried to manually close it (as it says in the manual) but no go. Drove to my local garage who said I was best to take it to Audi.
Got to Audi, explained my problem and they thankfully managed to close it for me (after a few attempts), feeeewww!!

So the question is: What do I do now??
I know this is an old thread, so wondered if anyone has any updates on getting the Opensky roof fixed on the cheap, as Audi said yesterday this can be costly :(

Regards,
Jim
 
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Leave it shut and just enjoy the light!

They are damned noisy when they are open anyway!


Mike
 
Hi Jim
In an earlier post (#37) Mark Brigg listed an Audi repair procedure which adds a stiffening bracked to the internal mechanism to prevent the roof 'crabbing' while being opened or closed. As its a known problem there is a slim chance Audi may contribute to the repair as a goodwill gesture if the roof does not respond to a good dose of silicone or ptfe lube.

Cheers Spike
 
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Thanks for that Spike, will look in to this when I get some time.
I will be surprised if Audi help with the cost due to the A2's age now, but I can but try :D

Cheers,
Jim
 
My roof has been left firmly closed for nearly 2 years now...

As mentioned, Mark did stirling work in getting a repair option on the table, however, this still entails the full removal of the roof, which you will probably find will only be attempted by Audi (special jig needed etc.)

In my opinion, and for the marginal benefit that Opensky gives, it was not a cost effective solution. I think the main benefit is the look of the car and the additional light it gives to the interior.

I'm afraid that lubrication is unlikely to solve the problem, as I have tried alll manner of options on this.
 
I have crawled across the 8 pages of this thread, but I think no one has (had) the same problem as I have...
A few days ago, I closed my open sky and heard a 'crack' sound when the roof was ending to close, just if some 'stop' had broken. Now my roof still opens and closes, BUT when I press the button, I hear the motor running for 1-2 seconds before the roof starts to move (open or close). Moreover, the roof doesn't fully open (the second panel lifts and moves, but not fully backwards up to it used to stop). The roof closes, but the two 'slots' don't engage as far as before. Sorry for my poor explanations, English isn't my mother langage...

Do these symptoms speak to somebody ?
Where do I start dismantling to have a look at the motor/mechanism ?
Thanks in advance,

Fabrice
 
Opensky

My wifes A2 has opensky,she has had the car for a year & 3 months of that time it has been with the dealer trying to fix the recurring problems associated with the roof.
Luckily she bought from a dealer & all the work has been warranted,if it had not been we would probably be bankrupt by now.
The roof would be fixed & working fine until the car was driven when it would fail once again.
I am not technically minded but could the combination of harsh ride,aluminium spaceframe & nylon gearing parts in the opensky system which carry a very heavy load all be contributing to this problem.
Personally I feel that this is a design fault & that Audi should be duty bound to fix any of these regardless of the age of the car & warranty status.
Brighton Audi Service Dept have provided excellent aftersales service even though they did not supply the car & have just returned it confident that it is now cured.
If we have no further failures I will endeavour to find out what they did & report any relevant information.
Nice car other than the roof so I`ve just bought a TDi (no opensky) privately.
 
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