rate your dealer

Wow Harry, and you haven't even reached the "service department" experience yet:eek:

I found the sales side OK on my purchase (official handover, flowers etc) ,after some poor communications from my service department things have improved but thats because I only speak to the service manager now.

Likewise, my A2 is the best car that I have had.

Note in diary......must ask if there are any Audi bath robes going at the next service;)

doctor
 
My drivers door was a bit "notchy" on opening and closing, needed a new bottom hinge they said......218 quid later and 3 weeks it was done. I asked them to ask Audi UK for assistance with the cost as I had never had a door hinge go in 50 years of car ownership let alone a prestige very low mileage car(I use the volvo most). Apparently the answer was well,.....a soldiers farewell. It cost £60 to paint the hinge, I offered to do it with a spray can but they said it had to be to Audi standards....and you can't even see it!
But they were friendly and helpful.

I was speaking to a business acquaintance yesterday with a BMW, he's looking for a new car, I said Audi are generally very good cars but the dealers and prices are abysmal, so he's looking elsewhere.
 
Guys

YOU ALL ARE NOT GONNA BELIEVE THIS


If your reading this then you prob already read all my messages about Tonbridge Audi!!! And all the problems i had with my dealing for my A2

Guess what they have done now..............Are you ready????


I RECIEVED MY NEW REGISTRATION CERTIFICATE TODAY NOT BY THE NORMAL WAY VIA A POST MAN THROUGH MY DOOR THIS MORNING........................................... .................................................. ...................BUT THROUGH THE KIND MR & MRS SMITH THAT LIVE NEXT DOOR TO ME.............................
THANK YOU TONBRIDGE AUDI



YOU HAVE SUCESSFULLY REGISTERED MY NEW AUDI TO MR AND MRS SMITHS ADDRESS NEXT DOOR!!!!!
WHATS NEXT????


I plej everyone please never never never never use TONBRIDGE AUDI

So people any sugestions on what i do next??

Harry
 
ghey.jpg
 
H17RYH said:
Guys

YOU ALL ARE NOT GONNA BELIEVE THIS


If your reading this then you prob already read all my messages about Tonbridge Audi!!! And all the problems i had with my dealing for my A2

Guess what they have done now..............Are you ready????


I RECIEVED MY NEW REGISTRATION CERTIFICATE TODAY NOT BY THE NORMAL WAY VIA A POST MAN THROUGH MY DOOR THIS MORNING........................................... .................................................. ...................BUT THROUGH THE KIND MR & MRS SMITH THAT LIVE NEXT DOOR TO ME.............................
THANK YOU TONBRIDGE AUDI



YOU HAVE SUCESSFULLY REGISTERED MY NEW AUDI TO MR AND MRS SMITHS ADDRESS NEXT DOOR!!!!!
WHATS NEXT????


I plej everyone please never never never never use TONBRIDGE AUDI

So people any sugestions on what i do next??

Harry
Click to expand...

Move next door:confused: :D

doctor
 
Sorry,long winded,but........Teesside Audi.

Been having trouble past 5 or6 weeks, alarm going off, doors not unlocking,hazards flashing erratically and interior lights the same,with the help from Spike and reading the forums, it was either the battery running down or the convenience module.
Few days ago, rear doors and boot would not unlock and could'nt stop the hazards/interior lights flashing.Rang Teesside Audi,could not book me in for a fortnight if I needed a loan car but could book me in 5 days later for them to have a look,so booked it.However, decided to drive thro from D'ton,approx 9 miles, lights still flashing etc (everyone beeping and pointing :mad: ) parked it in their forecourt and asked if someone could stop the lights,or even just look at it.Sorry,too busy,phone Audi breakdown,they would look at it and give me a replacement car until it could be fixed. :)
Car seemed to right itself on the way home so never bothered,but called at my bro's garage,popped it on his Bosch computer,showed faults on the doors and control module,cleared the faults and it all seemed sorted.All started again next day. Today, after RAC had been out over the weekend (could'nt help) I rand Audi breakdown who sent the Audi technician on a 100 mile round trip to where I was working,a mile from Audi Teesside,told him what Teesside had said..not happy, told him the symptoms, looked at the interior light and said it was the central control module, took it out, confirmed it (constantly clicking) he rang Teesside Audi,all this in 5 minutes,within 10 mins they rang me back, part has been ordered and its going in on Thursday.

So......... Audi Technician....Top Marks (and a nice chap :) )
Teesside Audi.......Nil !! Receptionist in the service dept is more interested in doing her face paint and filing her nails :rolleyes:
 
Last edited:
Have to agree.Bury st edmunds audi have given me good service from zero to 174k.Now working on resolution to overheating problem on 2nd 3rd &4th of jan,fingers crossed
 
Camerons Audi, Perth, Scotland

I have owned maybe a dozen Audis over the years and this is the only main dealer that has consistently given me excellent service. The other dealers I have tried in Edinburgh and Stirling have been very poor in comparison.
 
Edinburgh/Stirling Audi

:(

I'll keep this short okay;

For new car sales only - they are both very good (not excellent), but for used car sales/aftersales/customer service/general servicing they have to be among the worst I have ever encoutered, both with my office A2, fathers A6 and my old TT.

Simply shocking behaviour and bare-faced daylight robbery with incompetence of a magnitude previously thought infeasible!

I started at Edinburgh Audi (Glenvaragil) and then regularly had to travel to Stirling as I though Edinburgh so inept, finally I settled for any approved repair centre where you can talk to the chap you are dealing with!!!

I have had occasion to call upon the regulatory might of Audi Customer Services who have received all manner of complaint from myself regarding these 2 particular dealers (as well as many from the TT forum) however they close ranks and do all they can to stay in bed together.

They have single handedly tainted my Audi experience.

(oops so much for the concise rant . . . and I thought I was over it all too . . . :mad: )

Suffice to say - please avoid them if at all possible, it will save YOU hassle and money in the long run.
 
Wayside Audi - Milton Keynes.

Sales - Very good, never had a problem with sales side, always keen to talk and come back with a competative offer.

After Sales - Just dont do it, if you are that keen to experience pain book a session with your local dominatrix or just swallow razor blades as both will be more pleasant than dealing with these. THe girls on the reception are great, they look nice (V nice in fact), they are polite and helpful. The problem is that they are backed up by a lot of muppets, if it doesnt register a fault then dont expect a resolution. Mines now had 4 trips for a squeaky seat - I mean how hard is that to identify. They have little respect for the car, mine has been damaged, they've scratched the leather steering wheel - its just a pointless task taking it to them and then having to wait for 3 weeks til they can get it back in again.

My Advice - find someone better it cant be hard.
 
I think thats unfair TBH - I mean their customer service is certainly comparable with what NTL used to offer, and I am sure their care as much as any high street bank does.

Its just a shame that you have to buy an Audi from someone you know isnt qualified to fix it or doesnt care about fixing it.
 
shao_khan said:
I think thats unfair TBH - I mean their customer service is certainly comparable with what NTL used to offer, and I am sure their care as much as any high street bank does.

Its just a shame that you have to buy an Audi from someone you know isnt qualified to fix it or doesnt care about fixing it.
Click to expand...

Im presume that you are joking? :D
 
Audi Dealers

I would not overly rate Preston Audi. The staff seem to know little about what has happened to the car. I took mine there for new tyres, and as well as being charged double, they were never balcanced. I phoned up and they did refund me, and said they would balance the new tyres but they still came back with a wobble in the steering wheel.

Secondy on the 2nd service I was phoned up and asked if it was ok for the brake fluid to be changed, as I was out shopping I said yes, but thought it had been done. After the service I got back home, and yes, I already had a receipt for the brake fluid change.

When I needed to replace a tyre after a puncture, I went to Kwik Fit who balanced the tyres, no more wobble, although now I get a slight noise when cornering fast, sounds like the wheel is ablut to come off.

Not sure if I will go there for my next MOT, or try a local garage.

Id rate them 2+1/2 out of 5
 
been to a few stealers in my time but the best ive been to is my local one york audi,sales are sound guys ok ive never bought one off them but they let me and the kids run riot in there with the camera,eg. when the s5,r8,s8 was launched i was all over them taking pics days before launch,coffee when ever i want drinks for the kids, if the kids need the loo they use it.
parts dept are the best ive ever seen,i can go in order anything and i get a call next day to pick up,we know all the staff its mint.then on the other hand we have harrogate audi well wot can i say, haaaa yes i must look like a shoplifter :D:D as all the time a salesman was 2inch behind me,and when i told him i was just looking, hell it was like i had cut his fingers off.
he asked me what car i had and told him a 90 20v and the reply i got back shocked me "audi never did a 90 or a 20v engine in a 80".
well that topped it off for me.i laughed and walked out.
so for york i would give em 10/10 and the muppets at harrogate 1/10.
leeds audi are the same as york cant do enough for you even let me in the area where they store all the cars to see the s5`s.let me crawl all over the r8 when it came in the showroom,not many would.the only thing i do have to say about audi is this....
"if a car is old dont nla everything for it"
 
I've dealt with York for new car purchase and again found them very helpful and knowledable.

Was speaking to Hitchen Audi the other day and was asking the used car sales chap about the A2 and he said "Audi didnt do an A2 in the UK, and we dont deal with imports mate"......... muppet.
 
Chingford Audi

have to be honest, overall service was first class,

called last thurs re a 1.6 fsi colour storm, kept up to date all the way thru weekend, flew down from Glasgow this morning where they picked me up at the airport. Filled the car with fuel, taxed and mot'd it......condition was "showroom" when i arrived, guys name who did the handover was khuram khan......one of the smoothest deals i have ever done.

good work Chingford Audi.:)
 
A big hand for Newcastle Audi.

Bought mine from them, I was in a hurry and it was fastest deal I've ever done. Picked it up a few days later, text book example of how to sell a car ... collected me from the station, car exactly as promised, all paperwork ready to roll, ... all told a top class buying experience.

Special mention for the salesman ... James Brown. Easy, affable manner, but absolutely pin sharp with it. Genuinely nice bloke and very professional.

Top marks Newcastle Audi

:D
 
You must log in or register to reply here.
Back
Top