I am in the process of getting Autoglass to replace my screen following a stone chip on monday, becoming a crack across the drivers side if the screen. So I am now waiting to see if my insurer will cover for an OEM screen. This thread has covered the issue over recent years so I thought you all might be interested to know if the Insurers are taking a firmer line on this....
Will let you know if I have a battle for an OEM screen.
If their response is no, do we have any substantial evidence to say that none OEM screens are really a problem?
I never actually followed up with the outcome of my windscreen experience at the end of last year, but now seems like a good time!...
So to recap from earlier in the thread, I was in the same position asking for an OEM screen on the basis that the car is really nice and original and I wanted the original glass for it, not least as fitment and distortion in the glass had both been mentioned a number of times even though as many people had said non-OEM glass was almost identical.
The initial response from insurance was a flat no and that I would need to pay the FULL screen cost if I wanted Audi glass, however there was a lot of waiting on what that cost would actually be. After sensing that I was going to be waiting sometime I just put more pressure on and kept asking for the same advisor. My approach after a couple more knock backs was to ask what the price difference was between the aftermarket glass and the OEM glass so I could meet them in the middle and only pay the difference rather than the entire cost of the Audi glass which seemed unfair. As I waited for trade price information it became clear that they still couldn't tell me (or didnt want to share with me) any price information of non-OEM glass, so I waited for another follow up call which never came. Then I got in touch again etc etc...
After a week of back and forth calls I spoke finally again to the same advisor and she agreed that as it had taken so long to resolve (and she still had no price inforation for me!) that the insurance company would now cover the cost of the OEM glass... GREAT! - so then my insurance company sent me out a cheque for £282.40
, I arranged for the windsreen to be replaced by Autoglass at my workplace, they did a really spot on job and the installer was a car enthusiast so was really careful
...and now its been like driving in High Defintion ever since!!
So it can be a fight but it worked for me and my car is still all factory glass.
Kennedy.