Air con not working - conflicting advice from Awesome / Stealth / Skipton Autos...

the rules here and in Germany are clear. Here it's +50% over and above the quote (and that's legally based). I've no idea what the UK legal situation is.

- Bret
 
The long and short is they won't do the job for the price quoted.

What is likely to happen is they will use 1 hrs labour to determine the dash needs to come out.
You'll be charged the 1 hrs labour and given a quote of Approx. £900 to complete the work.

Perhaps you should be up front with this decent dealership, tell them what you suspect and ask for their response.
If they believe they can do the work for the quoted cost after you have advised you believe this not to be the case (and will provide this in writing and signed), you'd have a very strong case should they renege.

If they do decide to perform the work at the quote price, I’d be wanting to watch them change the sensor.

#Edit to initial post -

You may have a quote for the work, however it's not legally binding the dealership has to carry out the work - therefore I'm sure when they realise their error they'll either cancel the work or provide an updated quote.
They may offer you some rebate as goodwill for miss-guidance, but it's unlikely.

Cheers

Jeff
 
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Yes, quite simply, honesty is the best policy! Then there is this simple fact .... I have been able to remove and replace two dashes ( and assisted another A2OC member) I made thorough notes on the process, too. I have no great urgency for the car to be back on the road. I will weigh things up and take it from there .... I think that I would really miss my air- con .... especially with a long trip to Italy on the horizon .... Thanks for all your advice!

David
 
This is the current situation ..... I have spoken to the Service Manager and I have been completely honest about everything. I have told him what you have been saying regarding dash-removal and the labour involved. He is adamant that they will complete this work for that cost ... £127.63! "That is what we have quoted and that is what you will pay"! I suggested that he could put that in writing, but I felt a bit embarrassed because the Guy was so "matter-of-fact" and competent. After all, he is the overall Service Manager! I have done all that I can do ... I have said all there is to say .... that's it! The work will be done next week. Short of insisting that they charge me more, it will be £127.63 ... Well, I still feel a bit wary .... someone has got something wrong, I fear? You will certainly know where to go if YOUR G263 fails, won't you? LOL!

David
Jeff[/QUOTE]
 
I have just had another call from "Cheshire Oaks Audi". I immediately thought that it was to say that they had got things wrong and that it was going to be much, much more! No, they simply wanted my registration number for booking-in purposes! Again, I said that I was very wary about their quote, etc. Again, I also mention what you Guys have been saying regarding dash-removal ...... This is what he said " just don't have any worries .... that is what we have quoted and that is what you will pay ... I will put that in writing and attach it to the Worksheet!" It would appear to be "cast-iron", then? As I have intimated, someone must have something wrong, somewhere? Maybe there IS some highly ingenious way (with special tool(s)?) to do this job?

I just can't imagine him coming to me, after all that has been said, and asking for a wad more of cash! LOL!


David
 
AMAZING DEAL! £130 to change the infamous G263 in the A2!

For the record, even if it was a LHD car, for someone working at a dealership, the workshop manual still says it is to remove the whole dash to replace G263! It is only in the forums that we have members who tried and reported success by accessing from under the LHD driver side.

Keep us posted David. I would guess they either did not replace the correct sensor or the mechanics who did the job had nothing to do with the invoice!
 
In life, I have always TRIED to be optimistic ... note the word "tried"! LOL! They have ordered that very part .. Temperature Sender G263 4B0820539. They would hardly go and fit another, incorrect sensor, now would they? I went there for diagnostic work to ascertain why my air-con was non-functioning. After about 1 1/2 hrs, they have told me that the problem is that G263 sensor. I must, surely, accept what they are saying as correct? I must not be doubting their equipment or expertise? They said that one of their "top" Technicians was looking at my A2! Look, all I ultimately want is my air-conditioning functioning correctly .... ready for "Summer"! Ha-Ha !!! I am right now looking out of my window at "Summer" in action ....June 13th ....wind-driven rain!!! Do I really need air-con? LOL! So, forget what goes in-between, if I end-up with a perfect system, then who cares!

David
 
Does £127 include VAT and the parts? Trying to work out what that equates to in terms of their hourly labour rate - based on that quote they must be reckoning it'll take them, what, 20 minutes to do the whole job?
 
If you look back a bit, I have said that the sensor is ~ £20 +vat. The price quoted is "all-in". Their hourly labour rate? Well, that's £145.20! I am determined not to become one of those "worriers" and I am just going to take things as they come ... There will be a considerable amount of "egg on the face" of one certain Service Manager, if this doesn't work out! LOL!

David
 
David,

I fear you may yet have some disappointment.

The part they are looking to replace is NOT the G263 - the part No. they should replace is 6Q0 907 543 D

Jeff
 
From the part No. I would hazard a guess they are going to replace the G192 footwell sensor.

The G192 is easy DIY job, so no need to have the dealer take the labour charge.

I'd be interested to see the output from the diagnostics to determine what fault codes were logged.

Cheers

Jeff
 
David, I missed your post yesterday which already included the 4B0 part number or I would have said right from the beginning what Jeff just said ;-) G263 is 6Q0 907 543 (the trailing last letter can change but not important) as Jeff pointed out. I have also posted that part number in my thread which Jeff linked to in his earlier post. We should have cross checked, but as I suspected they got the wrong part so wrong quote. They'll do the job, run a scan and it'll still say G263 is not functioning and quote you another one for 8hr labour.
 
£145.20 per hour!!!! How can they justify that? That's ridiculous! I wouldn't pay that on principal...

ps would agree with others that, having had the dash out and seen where the G263 sensor is, there's no way to change it with the dash in place.

Get it booked in at Stealth - give your money to someone who deserves it!

!£*^%"* £145/hr grumble grumble....
 
O.K., wise men of the A2OC! Yes, temperature sender G263 IS the culprit! The part number IS 6Q0907543D. The cost is £21.50 + vat. Their parts department seem to have selected the wrong sender (there are 3, apparently). The manager is absolutely adamant that they will stick to their quote. ("If we quoted you that, then that is what you will pay!") He is completely "laid-back" about the dash removal .... it is 3.7 hrs labour, incidentally. It has given me a really good feeling to see how this has been handled .... there are some good people out there, believe me! There, think positive and things CAN work out right! The4 A2 is booked in for next Wednesday, and I'll leave it with them. Hey, thanks for all your help .... this COULD have been a disaster, with the wrong sender being ordered!

David
 
David,

Do you have a copy of the scan results?

If you do, it would be interesting to see what fault codes were thrown up for the G263, or indeed if there were other faults for the climate.
Below is the scan output from my Auto HVAC controller prior to changing the G263:

Address 08: Auto HVAC Labels: None
Part No: 8Z0 820 043 F
Component: A2-KLIMAVOLLAUTOMAT 0510
VCID: 3972FB192342B3B

1 Fault Found:
00818 - Sensor for Evaporator Outlet Temperature (G263)
30-10 - Open or Short to Plus - Intermittent

Cheers

Jeff
 
David,

Below is another scan from my car showing more errors for the HVAC, so you can see the difference between each sensor's fault code:

------------------------------------------------------
Address 08: Auto HVAC Labels: None
Part No: 8Z0 820 043 F
Component: A2-KLIMAVOLLAUTOMAT 0510
VCID: 3972FB1923313CD0262

6 Faults Found:
00787 - Temperature Sensor in Fresh Air intake duct (G89)
30-10 - Open or Short to Plus - Intermittent

01272 - Positioning Motor for Central Flap (V70)
41-10 - Blocked or No Voltage - Intermittent

00600 - Potentiometer On Positioning Motor for Temperature Flap (G92)
30-10 - Open or Short to Plus - Intermittent

00818 - Sensor for Evaporator Outlet Temperature (G263)
30-10 - Open or Short to Plus - Intermittent

01297 - Sensor for Vent Temperature; Footwell (G192)
30-10 - Open or Short to Plus - Intermittent

01296 - Sensor for Vent Temperature; Center (G191)
30-10 - Open or Short to Plus - Intermittent
------------------------------------------------------

Cheers

Jeff
 
Unfortunately, I forgot to ask for a copy of those scan codes .... and when I did ask .... after .... I was told that they didn't have a record of them! It was too late! What are you suggesting? That they might have got things wrong? Just why do you do this? I'm slightly "wound-up" as it is? I wonder if I might be allowed to feel slightly happy that my A2 is being repaired for the original quote of £127 and, hopefully, will be working spot-on?. I just don't know what you have in mind with your your comments about scan-errors?

David
 
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